Chief Operating Officer

Description

Job Summary: Responsible for overall operations and administration of the hospitalist program and hospital clinics to attain the hospital’s objectives established by the Hospital Board of Trustees and/or Administration. Position directly oversees hospitalist group, visiting specialists, general surgery clinic, wound care clinic, cardiology clinic, podiatry clinic, orthopedic clinic, pediatric clinic, OB/GYN clinic, and six Rural Health Clinics (located in Dexter, Cedar Vale, Sedan, Moline, and two in Winfield). 

Duties and Responsibilities:

• Organizes programs, policies and procedures that are developed to assess, evaluate and meet the needs of the patient.
• Implements standards of practice annually reviewing and revising as necessary to reflect changes in clinic operations.  
• Addresses and supports cultural practices as long as such practices do not harm others or interfere with the planned course of medical therapy.        
• Clear, concise and current written policies and procedures are available to assist the staff and minimize risk factors.   
• Recommends modifications, additions or deletions of personnel policies to ensure reasonable hours and acceptable working conditions to provide patient care coverage.      
• Initiates and participates in problem solving, policy forming meetings for clinic and hospitalist care services. Maintains close coordination with all departments to ensure continuity and collaboration of services.  
• Oversees all aspects of patient care within the clinic setting in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors.       
• Participates with the Hospital Board, management, medical staff and clinical leaders in the hospital’s decision-making process.
• Plans and recommends to Administration new facilities or equipment or modifications thereto needed to provide patient care.  
• Serves as a member of professional staff committees in matters pertaining to patient care.      
• Participates in Hospital Board, Management Team, departmental and various medical staff meetings.     
• Plans and coordinates with the Chief Financial Officer, utilizing the respective departmental supervisors for planning the budgeting requirements for personnel, performance of work, supplies, and equipment.       
• Responsible for cost controls to ensure maximum effectiveness of funds expended from approved departmental budgets.  
• Implements an effective, ongoing program to measure, assess and improve the quality of hospital clinic and hospitalist program services delivered to patients.  
• Each clinic’s performance improvement program interfaces with and supports the Mission and Vision of WNH.   
• The results of each department’s performance improvement activities are reported to the respective medical staff committees and to the hospital wide performance improvement committee.  
• Assures that clinic leaders and hospitalists review monthly performance improvement compliance with established indicators and sees that corrective actions are taken when negative outcomes are identified.  
• Collaborates with hospital leaders in developing, implementing, reviewing, revising and monitoring hospital wide performance improvement activities.

Requirements

Professional Requirements:

• Adheres to dress code, appearance is neat and clean.    
• Completes annual education requirements.      
• Maintains regulatory requirements, including all state, federal and CMS regulations.        
• Maintains and ensures patient confidentiality at all times.   
• Reports to work on time and as scheduled.     
• Wears identification while on duty.      
• Performs department in-services.      
• Works at maintaining a good rapport and a cooperative working relationship with physicians, departments and staff.     
• Represents the organization in a positive and professional manner.  
• Attends committee, CQI and management meetings, as appropriate.  
• Resolves personnel concerns at the departmental level, utilizing the grievance process as required.      
• Ensures compliance with policies and procedures regarding department operations, fire, safety and infection control.     
• Effectively and consistently communicates administrative directive to personnel and encourages interactive departmental meetings and discussion. 
• Complies with all organizational policies regarding ethical business practices. 
• Communicates the mission, vision and core values of the hospital.      

Education/Experience Requirements:

• Master’s degree in Healthcare Administration, or Business preferred.
• Minimum of five (5) years prior experience in healthcare required.
• Minimum of three (3) years director level, or above, experience required.