Chief Operating Officer

About the Company

ARC is a rapid-growth enterprise technology company. Since launching in late 2021 to serve frontline workers, ARC has become a category-defining device management solution and trusted partner to some of the world’s largest enterprises, including Walmart, lululemon, Gap, Inc., ShipBob, several global leaders in supply chain and logistics. ARC was born out of ChargeItSpot, the consumer-facing tech company that pioneered phone charging solutions starting in 2012.

Through smart lockers integrated with proprietary software, ARC stores, secures, and charges the company-owned handheld devices (Zebra, Honeywell, and others) that frontline workers rely on every day for package scanning, inventory lookup, task management, mobile point of sale, and more. 

Clients turn to ARC because managing and maintaining enterprise mobile devices post-purchase is harder than it looks. Devices go missing (25% annually), stop working, or run out of power, costing payroll time, money, and productivity. ARC virtually eliminates these issues, ensuring that devices are functional, charged, and accounted for, while improving productivity and experience for the teams on the ground.

Market demand has been overwhelming. Device management has been a massive unmet need for decades, and ARC is uniquely positioned to solve it, backed by a decade of technical expertise, 8 patents and counting, and real-world experience at scale.

ARC’s Mission

Minimize Device Waste. Maximize Worker Productivity. Make Life Easier.

ARC’s Vision

Be the unrivaled leader in physical device management. With more than 25,000 ARC units deployed by 2030, ARC will simplify life for more than 1,000,000 workers every day.

About the Team

At ARC, we surround ourselves with independent thinkers who are detail-oriented and customer-obsessed. Our clients have routinely called us “the most talented team they’ve ever worked with.” We value determination, resourcefulness, imagination, and follow-through. We want people who are ready to get things done.

Our focus is fierce, but it’s not all hard work. We take time to get to know each other through a daily game of Jeopardy, meals together, and nights out for karaoke. We operate a hybrid work model, with most team members working in the office a couple of days a week.

Our Core Values

• We do what we say we will do.
• Details matter. A lot.
• Bias for action.
• Customer obsession.
• Diversity and authenticity.
• No ego. Only outcome.
• Think big.

About the Role

Reporting directly to the CEO & Founder, the COO is his closest operating and strategic partner. This is a true second-in-command role, responsible for how the company performs today and how it scales tomorrow.

The COO owns the operating engine of the business. Internally, that means building the systems, processes, and team structures that allow ARC to grow with speed and discipline. Externally, it means ensuring the company delivers for clients at the highest level, consistently, and at scale.

This is a builder and a strategist role. The right leader can hold both. They can assess what exists, fix what doesn’t work, build where there are gaps, and still see several moves ahead.

Direct Reports

• SVP of Product Strategy
• SVP of Client Success
• VP of People
• VP of Operations
• Legal
• CIO

Responsibilities

Operations

• Lead and scale all physical and technical operations through the VP of Operations.
• Oversee logistics, installation, maintenance, inventory, warehousing, and field technical support.
• Set the standard for installation speed, uptime, service quality, and cost efficiency, and hold the VP of Operations accountable to it.
• Build scalable processes, performance metrics, and vendor strategies that support growth and operational excellence.
• Own procurement strategy and execution, including vendor selection, pricing negotiations, contract discipline, and cost control.

Client Success

• Own post-sale performance through the SVP of Client Success, including retention, expansion, and client satisfaction at the enterprise level.
• Partner with Sales to translate new client commitments into executable operating and delivery plans.
• Ensure service models, SLAs, and escalation frameworks reflect both client expectations and ARC’s operational capacity.
• Serve as an executive escalation point for strategic client relationships.

Product Strategy

• Partner with the SVP of Product Strategy to ensure the product roadmap is sequenced and resourced in a way that reflects operational reality and client commitments.
• Bridge the gap between product development and field execution, ensuring what gets built can be deployed and supported at scale.
• Hold product and operations to shared accountability for delivery timelines and customer outcomes.

People

• Oversee People Operations and organizational design in partnership with the VP of People.
• Build scalable hiring, onboarding, performance management, and compliance frameworks.
• Develop manager capability, role clarity, and accountability across the organization.
• Ensure people systems and practices support growth, engagement, and a high-performance culture.

Legal & Compliance

• Oversee Legal as a functional report, ensuring the company has appropriate risk management, contract governance, and compliance infrastructure in place.
• Partner with Legal and Finance on vendor agreements, client contracts, and any regulatory requirements tied to ARC’s operations.

Technology & Systems

• Partner with the CIO to ensure ARC’s technology infrastructure, tools, and data strategy align with operational workflows and scale requirements.
• Drive systems decisions that eliminate manual work, improve data visibility, and support performance management across the business.

Strategy, Finance & Leadership

• Own how the business runs day-to-day and how strategy turns into execution.
• Translate CEO priorities into sequenced initiatives with measurable outcomes. Drive follow-through.
• Build and lead a strong bench across all reporting functions. Set clear decision rights and operating discipline.
• Co-own financial performance with the CEO accountable for P&L outcomes across the COO’s full scope, not just alignment to budgets.
• Partner closely with the CFO on annual budget planning, capital allocation, and forecasting, ensuring operating plans are built with financial rigor from the start, not reconciled after the fact.
• Align operating plans with budgets, forecasts, and investment decisions across all reporting functions.
• Represent operations, product, and client success at the board and investor level, alongside the CEO.
• Own org design and headcount planning across the COO’s full scope as ARC scales.

Success Measures

• Installation timelines consistently meet plan through standardized workflows and a culture of continuous improvement
• Cost to serve declines year-over-year as process efficiency improves across key operational workflows
• Service and maintenance costs reduce, driving improved unit economics
• Core systems replace manual work in critical processes; data is used to manage performance and drive decisions
• Client retention and expansion metrics improve under disciplined post-sale execution
• High-performing teams across all reporting functions, with clear accountability and low regrettable attrition
• Predictable execution supported by disciplined operating reviews, clear metrics, and consistent follow-through
• Legal, compliance, and risk frameworks in place and functioning ahead of company growth

Location

This position is hybrid and requires presence at our headquarters in Philadelphia, PA

Benefits

Health, dental and vision insurance

Healthcare FSA

401(k) plan with matching company contributions

Executive compensation includes meaningful long-term incentive 

Paid time off

Hybrid work environment

Why Join Us

Were building something ambitious — and doing it with collaboration, conviction, and purpose. The team gels in a way that is special – our alchemy is rooted in realness, curiosity, appreciation for each others differences, celebration for each others strengths and a trust that fosters open feedback when we see an opportunity to do something better.

If our mission and values resonate with you, wed love to hear how youd like to contribute and be part of the journey.

If you have the unique combination of skills and qualities we are looking for, please submit your resume and a cover letter expressing your motivation to apply to this position at https://experiencearc.com/careers/.

ARC by ChargeItSpot is an Equal Opportunity employer. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status or sexual orientation, in accordance with federal and state law.

Qualifications

Bachelor’s degree required; business, engineering, or operations-related field preferred

Advanced degree such as an MBA or MS a plus

15+ years of progressive leadership experience spanning operations, product, or client-facing functions

Demonstrated experience leading large, distributed teams and senior functional leaders

Formal training in Lean Six Sigma or related continuous improvement methodologies; certification a plus

Proven experience as a cross-functional executive with P&L exposure

Preferred Qualifications

Experience in hardware, logistics, or software-enabled services environments

Proven experience operating in fast-growth, founder-led environments

Comfort operating in a lean, dynamic environment where structure is still being built

Experience working with or presenting to a board of directors or investors

Qualifications for All Team Members

You think several steps ahead. You are relentless, strategic, and a long-term thinker. You believe the details are important and so you get them right. You are a fast learner. You care about getting to the best outcome, and do not focus on being right or wrong.