Chief Operating Officer

Axis for Autism
Phoenix, AZ

Chief Operating Officer

The Chief Operating Officer

(COO) is responsible for the smooth and efficient operation of the Axis for Autism

enterprise-wide

performance, including management of the organization's strategic planning, profit and loss, operational performance, technology, people and culture. In this capacity, the COO carries responsibility for integrating the organization's strategic plan within the operations. In close collaboration with clinical leadership, the COO is responsible for designing and managing the continuum of care and the Client Engagement Center.

The COO will exercise management responsibility over the Enterprise with services designed to meet the needs of clients, families, payors and staff.

This role reports to the CEO and is a member of the Axis for Autism leadership team.

Duties & Responsibilities:

Leadership

Develop and foster effective collaboration between clinical leadership to ensure an integrated approach to providing services and fulfilling Axis's mission, goals and objectives

Contribute to the company's overall success through participation in and support of cross-functional activities, communications, processes, policies, protocols, and best practices

Lead and manage a lived culture that embodies Axis's core values

Technology

Establishes enterprise standards, oversees the selection, implementation and management of technology

Manages the quality assurance, leads the change management, rollout and adoption of Seacole

Develops and manages the technology capital spending budgets

Collaborates with the Chief Technology Officer officer in developing a technology adoption roadmap

Leads initiatives to support streamlined communications technology selection and deployment

Performance Optimization

Leads strategic planning

Designs and operates performance management systems and scorecards at the enterprise and clinic level

Partners with clinical leadership in designing operating procedures to improve overall performance

Optimizes the organizational structure, policies, processes, systems and operations

Manages the Entrepreneurial Operating System (EOS) implementation and L10 adoption

Talent Management

Leads annual and quarterly talent planning

Develops talent acquisition and onboarding processes

Manages talent optimization, allocation and productivity management programs

Oversees culture design and lived culture programming

Manages career pathing, compensation strategy and organizational design to support scaling

Develops talent performance measurement, development and coaching programs

Oversees the development of a training curriculum for clinical and non-clinical staff

Oversees the development of an internal communications plan and ongoing management system

Continuum of Care

Leads the development and integration of a diagnostic, therapies and CIN Customer Engagement Center

Drives development of client satisfaction and throughput scorecards and processes to improve performance

Key Performance Indicators

Clinic Productivity

Clinic Profitability

Client Satisfaction

Client throughput time

On time, on quality, adoption of Seacole

Required Qualifications

10+ years of leadership experience in healthcare operations

Excellent verbal and written communication skills

Advanced skills in process and systems design, performance management, talent and technology management

Prior experience working in an outcomes-focused environment

Quality improvement skills, including oversight of performance monitoring (plan/do/study/ act)

Excellent interpersonal and leadership skills

Track record with clinic operations, including growth, revenue, and KPI-driven performance environment

Extensive experience working cross-functionally within an organization

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