Essential Job Functions:
Strategic & Transitional Leadership
ï· Lead organizational operations with a focus on stability, continuity, and rapid assessment during
leadership transition.
ï· Partner with the Chief Executive Officer and senior team to advance operational strategies that
support housing stability, resident wellbeing, and community impact.
ï· Identify short-term operational gaps and implement immediate solutions, while recommending
long-term improvements aligned with nonprofit best practices.
ï· Oversee transitional initiatives within administrative, property, and resident-facing operations.
ï· Ensure real estate and operational strategies reinforce long-term portfolio health and mission
outcomes.
Operational Oversight
ï· Lead and coordinate daily operational functions across the organization, ensuring alignment
between administrative, housing, and program teams.
ï· Oversee Human Resources, Facilities, IT, Procurement, and Real Estate departments.
ï· Improve workflows and operational systems to increase efficiency, service quality, and
compliance readiness.
ï· Strengthen communication channels among property operations, resident services, and
administrative teams.
Real Estate, Asset, and Property Portfolio Leadership
ï· Provide executive oversight of the Real Estate Department, which includes property
management, asset management, and housing development.
ï· Ensure properties are operated safely, sustainably, and in accordance with HUD, LIHTC, local
funder, and building code requirements.
ï· Guide long-term capital planning, reserve strategies, and asset preservation to maintain high-
quality, affordable housing.
ï· Oversee property performance monitoring, risk mitigation, and compliance across the housing
portfolio.
ï· Support evaluation of new acquisitions, rehabilitation projects, and mission driven development
opportunities.
ï· Strengthen systems for rent compliance, inspections, lease-up processes, and resident safety.
Compliance, Policy & Risk Management
ï· Ensure operational areas comply with internal policies and the regulatory environment affecting
affordable and supportive housing.
ï· Strengthen infrastructure for compliance with housing regulations, funder requirements, fair
housing laws, safety standards, and privacy/security mandates.
ï· Lead risk management efforts, including emergency response planning for housing communities
and facilities.
ï· Support improvements in cybersecurity and data privacy across operational systems.
Financial Stewardship
ï· Partner with the CFO to develop and manage operating budgets for administrative functions and
the housing portfolio.
ï· Monitor expenditures to ensure responsible stewardship of nonprofit resources.
ï· Identify cost efficiencies and opportunities to maximize the financial stability of properties and
central operations.
ï· Support capital planning and long-term asset budget forecasting.
People Leadership & Culture
ï· Provide interim leadership to operational and real estate department heads with a focus on
accountability, collaboration, and mission alignment.
ï· Support HR initiatives related to recruitment, retention, workforce development, and
organizational culture.
ï· Promote an inclusive, trauma-informed, and resident-centered organizational culture.
Facilities, Technology, and Resource Management
ï· Oversee facilities operations to ensure safe, well-maintained, habitable environments for staff
and residents.
ï· Ensure technology infrastructure supports effective resident services, property operations, and
organization-wide communication.
ï· Strengthen vendor and contractor relationships, especially those connected to housing
operations, maintenance, and development partners.
Stakeholder Engagement
ï· Serve as a liaison between operations, housing programs, and other departments to ensure
alignment around resident needs and property performance.
ï· Communicate key operational and property updates to leadership, staff, funders, and
community partners as appropriate.
ï· Represent operations in board and committee meetings, including real estate, finance, and asset
management committees.
ï· Maintain active engagement in promoting a safe work environment by
following safety procedures and participating in required safety trainings relevant to their role.
ï· Perform other duties as situation requires or as assigned by supervisor.
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