Chief Operations Officer

The Chief Operating Officer (COO) provides operational leadership across a multi-site healthcare organization, ensuring the delivery of high-quality, compliant, and financially sustainable patient care services. The COO oversees day-to-day operations including clinical support services, quality and compliance, risk management, and administrative functions. This role is responsible for driving operational excellence, improving patient outcomes, ensuring regulatory compliance (including AAAHC/CMS standards), and fostering a culture of accountability, safety, and continuous improvement.

Key Responsibilities - Operational Leadership

• Direct and oversee daily operations across all clinic sites and service lines


• Ensure efficient workflows, staffing models, and resource utilization


• Partner with executive leadership to execute organizational strategy and growth initiatives


• Lead operational readiness for expansion, new service lines, or facility development

Key Responsibilities - Quality, Compliance & Risk Management

• Ensure compliance with AAAHC, CMS, OSHA, HRSA and state regulations


• Oversee accreditation readiness, survey preparation, and corrective action plans


• Implement and sustain quality improvement programs and performance metrics


• Lead risk management, patient safety, and incident review processes

Key Responsibilities - Financial & Performance Management

• Collaborate with finance to manage operational budgets and cost controls


• Analyze KPIs including patient volumes, throughput, and workforce metrics


• Drive improvements in operational efficiency and revenue cycle performance


• Implaments Value-Based Models and Insurance Incentive Plans

Key Responsibilities - Leadership & Culture

• Provide leadership and development to directors, managers, and department leaders


• Foster a high-performance, just culture focused on accountability and engagement


• Partner with HR on workforce planning, employee engagement, and performance management initiatives

Key Responsibilities - Patient Experience & Community Impact

• Champion patient-centered care and improve patient satisfaction outcomes


• Strengthen community relationships and ensure services meet population health needs

Minimum Qualifications

• Master's degree in Healthcare Administration, Business Administration (MBA), Public Health, or related field


• 7-10 years of progressive leadership experience in healthcare operations


• Experience managing multi-site healthcare clinics or systems (FQHC preferred)


• Demonstrated experience with regulatory compliance and accreditation (AAAHC, Joint Commission, or CMS)

Preferred Qualifications

• Prior experience as a COO, VP of Operations, or senior healthcare executive


• Strong background in quality improvement, compliance, and risk management


• Experience in rural health or underserved populations

Core Competencies

• Strategic Thinking & Execution


• Operational Excellence


• Mitigation Expertise


• Financial Acumen


• Regulatory & Compliance Expertise


• Leadership & Team Development


• Communication & Stakeholder Engagement

Work Environment

• Multi-site healthcare setting with travel between clinic locations


• Fast-paced, mission-driven environment focused on patient care and community health

Compensation & Benefits

• Competitive executive salary (based on experience)


• Comprehensive benefits package including health, dental, vision, and retirement


• Paid time off and leadership development opportunities

• Background and reference checks required