The Child Care Front Desk Administrative Assistant serves as the first point of contact for families, guests, and staff. This vital team member ensures a welcoming and professional environment while managing daily administrative operations at the front desk. The ideal candidate has experience in child care settings, is familiar with Minnesota DHS Rule 3 regulations, and demonstrates exceptional communication, organizational, and customer service skills.
Key Responsibilities:
Front Desk & Guest Relations
- Greet all families, visitors, and staff warmly and professionally.
- Ensure all guests follow check-in protocols and safety procedures.
- Maintain a clean, organized, and welcoming front desk area.
Administrative & Operational Support
- Utilize Procare to manage child and employee attendance.
- Monitor and manage daily scholar sign-in/out and timecard records.
- Support child care enrollment and orientation processes for new families.
- Maintain and update center files in compliance with DHS Rule 3.
- Assist with monthly reporting, including attendance, food program, and administrative documentation.
- Track and submit food program meal counts in compliance with USDA guidelines.
Parent Communication & Empowerment
- Serve as a liaison between parents and the center, addressing questions and concerns promptly and professionally.
- Support Parent Empowerment efforts, including NAZ (Northside Achievement Zone) activities and family engagement events.
- Distribute and collect communication materials (newsletters, memos, surveys, etc.).
- Provide onboarding support and orientation materials to families.
Compliance & Record-Keeping
- Understand and uphold the do’s and don’ts of DHS Rule 3 regulations.
- Support the Director in ensuring center-wide compliance with licensing standards.
- Monitor and maintain accurate records for staff timecards, scholar attendance, and required documentation.
Qualifications:
- High school diploma or equivalent; Associate’s degree or relevant certification in Early Childhood Education or Administration preferred.
- Minimum of 2 years experience in a child care setting or administrative support role.
- Familiarity with DHS Rule 3, child care best practices, and early learning environments.
- Experience with Procare or similar child care management software strongly preferred.
- Strong communication, customer service, and problem-solving skills.
- Ability to multitask in a busy front office environment with warmth and professionalism.
Agape Oasis is a nonprofit 501(c)(3) providing culturally relevant integrated services that focus on healing individuals, restoring families, empowering people, and strengthening communities.
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