Child Support Program Lead Legal Assistant - 73005243

Requisition No: 877820 

Agency: Department of Revenue

Working Title: CHILD SUPPORT PROGRAM LEAD LEGAL ASSISTANT - 73005243

 Pay Plan: Career Service

Position Number: 73005243 

Salary:  $41,517.24 - $55,115.04 / annually 

Posting Closing Date: 06/19/2026 

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Florida Department of Revenue

Child Support Program

Child Support Program Lead Legal Assistant (Operations Analyst II)

Crestview

This is an Internal Agency Advertisement.

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waiver, paid vacations, insurance and retirement programs, visit our website.

JOB SUMMARY:

This Operations Analyst II position performs as a team member support and is an excellent fit for critical thinkers. If you enjoy leading others and problem solving, this may be the position for you. Your duties would include:

• Assist with performance monitoring to ensure compliance with procedures.


• Serve as the team’s subject matter expert and completes tasks related to complex and escalated projects within the Legal Services Unit.


• Assist the supervisor in training and coaching legal assistants to ensure consistent performance and development across the unit.


• Assist the unit, as needed, in processing incoming referrals to support meeting pending workload goals and ensure timely case progression.

MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue.


• Legal Service Unit experience required: (a) providing legal assistance in an office or court environment, (b) reviewing and processing legal documents and/or correspondence, and (c) communicating with case parties, court officials, clerks of court, opposing attorneys, etc.


• One year of experience in explaining complex policies and procedures with employees, partners, or public.


• Two years of experience coaching, mentoring, or training others.


• One year of experience using effective communication through a variety of methods.


• One year of experience conducting research and analyzing information to make decisions.*

SUBSTITUTIONS:

• * Relevant education may substitute for the required experience.           

SPECIAL NOTES:

• Position is located in Crestview, FL.


• Standard workdays are Monday-Friday, 8am-5pm.


• Provide or upload a copy of college transcript.

SALARY: $41,517.24 - $55,115.04 / annually

BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION:  Shalonda Brinson, (386) 401-7319, [email protected].

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT: If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.