Childcare Coordinator

JOB SUMMARY:

To assist the Area Activities Manager with overseeing the children’s activities and programs in the club and the community. Includes Kids in Motion, Childcare, Parents Night/Day Out, Summer Camps, and Birthday Parties. Assist the Director and Aquatics Director with swim lessons and swim team, hiring, coaching, and training new team. Motivate and coach current team, ensure shift fulfillment and coverage for emergency call ins, and work together with your team to reach monthly department goals. Complete daily/weekly sales, attendance, and inventory reports.

DUTIES AND RESPONSIBILITIES – WHAT YOU WILL DO:

• The Childcare Coordinator serves as the primary director for all children focused activities and programs.
• Directly supervises Childcare Department including delivery and documenting coaching and disciplinary warnings
• Makes sure Childcare Department runs smoothly and efficiently, that policies and procedures are being followed daily, and that team is providing exceptional customer service to the children, members, and parents
• Providing the monthly schedule for the CC/KIM team while ensuring that all shifts are covered, calculates current and anticipated payroll per budget requirements, as well as managing all Shift Change requests, call-ins, etc.
• Ensures quality of team by hiring, training, evaluating, coaching, scheduling, shift fulfillment, disciplining as needed
• Prepares reports to the Area Activities Manager.
• Conduct team meetings with Childcare and KIM team
• Maintains active communication with Directors/supervisors at each club location, as well as communication with instructors, club team, and members
• Contributes to team and company effort by accomplishing related tasks as needed
• Services all members and departments by always extending excellent customer service
• Maintains professional and technical knowledge by remaining current with trends in the industry and networking with vendors, peers, and competitors
• Continuing education - must do one of the following daily: read, listen to audio, watch videos, or attend seminars that are industry-related
• Continuously enforces and informs all Company team of changes in policies, promotions, and programs by conducting team meetings and writing memos
• Resolves member and team member issues by researching policies and procedures and providing answers; reports progress or resolutions to Director of Operations and General Manager of club with incident
• Cross train and be familiar with all areas of the Club
• Works effectively with other Department Heads and/or Directors by scheduling, preparing, and planning programs and club events
• In addition to overseeing that the above duties are completed; the Childcare Coordinator will be responsible for any task handed down from the Area Activities Manager and General Manager.
• Attend and participate in required meetings and trainings as needed

Revised 05.01.2024

REQUIREMENTS AND QUALIFICATIONS – WHO YOU ARE:

• Minimum of a high school diploma or GED equivalent
• Minimum of one (1) year experience in the health, fitness, recreation, and/or club environment, and/or two (2) years supervisory experience
• College degree a plus
• Experience with multi-unit/multi-store customer service
• Experience, education or training in child development preferred
• Health, fitness, recreation, and/or club environment, preferred
• 1-2 years supervisory experience preferred
• Strong service orientation and desire to deliver an outstanding member experience
• Possess above average/intermediate computer skills (i.e., familiarity with Word, Excel, Publisher, internet, and email applications)
• Possess above average writing, spelling, and math skills
• Strong oral and written communication skills, with the ability to work professionally and effectively with people at all levels of the organization with physical locations spread throughout the portfolio
• Work quality must be highly accurate, timely, and in accordance with company policy and procedures with a high regard and propensity for safety
• Excellent task completion and follow-through skills and ability to maintain focus in a sometimes hectic and evolving environment
• Must demonstrate professionalism, cooperation, and ability to work well with all parties
• Willing and able to work a flexible shift: evenings, weekends, and holidays
• Ability to travel occasionally for company meetings and based on business needs
• Passion for fitness/health/wellness industry

TEAM PERKS:

• Free health club membership
• Casual work environment
• Discount on in club retail items and any current vendor partner offerings (NASM, etc.)
• Opportunity for growth; professional development
• 401(K) savings plan

WORK ENVIRONMENT/PHYSICAL DEMANDS:

While performing the duties of this job, the team member is frequently required to walk and stand up to 8 hours/day and/or sit for an extended period of time. Team members may be exposed to cleaning chemicals or airborne particles and will be required to wear designated PPE (Personal Protective Equipment) as directed. Team members are occasionally required to use hands and fingers for handle or feel; occasional reach, push and pulling with arms and hands; occasional climb, balance, stoop, kneel, crouch or crawl; and occasional reach and twist, including side-to-side movements. The team member may be required to occasionally lift, carry or move up to 25 pounds and may seldom be required to lift, carry or move 26-50 pounds.

National Fitness Center is part of In-Shape Solutions, LLC d.b.a. In-Shape Family Fitness.