Children's Services Manager

Annual Salary: $42,000 I Hours: Based on 40 hours/week I Schedule: Typical schedule includes weekday daytime hours with some regular evening and weekend responsibilities based on programming, staffing, and operational needs. Schedule may vary to support department and library activities. Supervises: 7 Employees Plus Volunteers I Location: Martin Library I Department: Children's Library I Classification: Full-Time, Salary/Exempt

Under the supervision of the Library Director, the Children's Services Manager provides leadership for Martin Library's Children's Services Department. This position is responsible for department operations, staff supervision, collection development support, programming, volunteer coordination, community engagement, and the delivery of high-quality library services for children and their families. The Children's Services Manager fosters a welcoming and inclusive environment, advances literacy and lifelong learning initiatives, and supports the strategic goals and service standards of York County Libraries.

EDUCATION & EXPERIENCE REQUIREMENTS

• Bachelor's degree from an accredited college or university required; degree in Education, Early Childhood Education, Library Science, Communications, Human Services, or related field preferred. 
• Minimum two years of progressively responsible supervisory or leadership experience required. 
• Experience working with children and families in a public library, educational, community, or youth-serving environment preferred. 
• Experience planning, implementing, and evaluating programs and services for children. 
• Demonstrated proficiency with Microsoft Office, integrated library systems (ILS), social media platforms, Canva, and other technology tools used to support library services. 
• Current Pennsylvania Child Abuse Clearance, Pennsylvania State Police Criminal History Check, FBI Fingerprint Check and Mandated Reporter Training Certificate

GENERAL REQUIREMENTS

• Ability to work effectively with individuals of diverse ages, backgrounds, abilities, and perspectives. 
• Ability to build effective teams by attracting, developing, and retaining talented staff and volunteers.
• Demonstrated ability to lead a customer-focused service environment and effectively address complex member concerns.
• Ability to thrive in a team environment both as a team player and collaborative partner in a library system environment. 
• Ability to lead through change, establish priorities, and balance competing operational demands.

DUTIES AND RESPONSIBILITIES

• Supervise, schedule, train, coach, and evaluate Children's Services staff and volunteers. Foster a positive, collaborative, and customer-focused work environment that promotes teamwork, innovation, accountability, and professional development.
• Conduct performance evaluations, provide regular feedback, and address performance and behavioral concerns in accordance with YCL policies and procedures
• Perform customer service duties as needed and resolves member concerns and or issues. 
• Collaborate with the Library Director to plan, coordinate, and oversee departmental operations, ensuring efficient service delivery and achievement of departmental goals.
• Ensure consistent understanding and equitable enforcement of library policies, procedures, and behavior guidelines among staff, members, and volunteers. Complete incident reports and related documentation in a timely and professional manner.
• Oversee the development, maintenance, merchandising, and evaluation of children's collections, making recommendations for selection, replacement, and deselection to ensure materials meet community needs and support organizational goals.
• Collaborate with the Library Director and YCL Teen Services staff to develop, communicate and implement YCL events such as Summer Quest, GOAL, and 1KBK.
• Prepare reports, statistics, presentations, and other documentation as required. Attend and actively participate in departmental, branch, and system-wide meetings and committees.
• Other duties as requested by the Director Martin Library.

LEADERSHIP COMPETENCIES

• Ensures accountability, holding self and others accountable to meet commitments. 
• Collaborates, builds partnerships, and works collaboratively with others to meet shared objectives. 
• Communicates effectively, developing and delivering multi-mode communications that convey clear understanding of the unique needs of different audiences. 
• Manages conflict effectively. 
• Customer focus, building strong customer relationships and delivering customer-centric solutions. 

PHYSICAL REQUIREMENTS

• Must be able to lift up to 30 pounds from ground level to waist level and be able to bend, squat, and kneel occasionally throughout work shift. 
• Must be able to push/pull carts weighing up to 120 pounds. 
• Must be able to reach, lift, and stretch throughout the workday. 
• Must be able to stand and/or walk up to four hours at a time. 
• Must be able to sit for up to four hours at a time

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.