Chromebook Support Specialist

ABOUT US: GEO Foundation has been making access to quality schools a reality for children since 1998. GEO incubates quality charter schools and then supports their growth and success. GEO-sponsored public charter schools are high academic growth schools and feature a unique K-14 model--full day kindergarten all the way through two years of college. We believe all children should have access to a quality education that includes college. We embrace all quality educational options that enable parents to help their children learn and schools to succeed. Through aggressive community outreach and the introduction of options that empower families, GEO strives to make educational choice a reality for all families.

This position is located at the GEO 21st Century Charter School campus in Gary, IN.

REPORTS TO/TERM:

Director of IT Services

Full Time

ESSENTIAL POSITION FUNCTIONS:

The Chromebook Support Technician is an entry level position that supports student Chromebook devices. They will be required to perform the following:

• Keep tech rooms clean and organized
• Assist students, parents, and teachers with various Chromebook issues over the phone or in person.
• Manage user accounts
• Basic troubleshooting of hardware and software issues
• Perform repairs on Chromebooks brought to the school
• Use a ticketing system for accountability and customer service
• Provide professional, courteous customer service
• Maintain ongoing inventory and maintain organization of all records
• Be cheerfully willing to work towards the better good of the school at times even when asked to assist with duties not in your regular work schedule
• Attend all scheduled staff meetings and attend designated school functions outside of school hours if asked
• Follow the GEO Foundation and school policies and procedures.
• Perform other duties, as deemed appropriate
• Dress professionally when on school grounds

REQUIRED QUALIFICATIONS:

• Must have excellent verbal and written communication skills
• Must have proven customer service experience
• Must have organization Skills
• Must have experience working with Chromebooks or similar devices
• Must have reliable transportation
• Ability to work outside normal hours or work week
• Critical thinking and ability to research issues