Church Communication CRM Product Manager

The Salesforce Customer Relationship Manager (CRM) – Principal Salesforce Administrator for the Church Communication Department, to support the stability, continuity, and effective use of the global Salesforce CRM. This role is responsible for managing system enhancements, overseeing integrations and system improvements, global workforce training, and maintaining data quality and governance. 

The purpose of this position is to strengthen the Church’s relationships with government, interfaith, media, legal, and other opinion leaders by leading the vision, strategy, development, adoption, and continuous improvement of the Church Communication Department's CRM. The platform supports institutional relationship management, preserves organizational knowledge, strengthens continuity across leadership transitions, and enables effective follow-up and engagement with key external audiences worldwide.

Location: requires a minimum of three (3) days in the office at the Joseph Smith Memorial Building in Salt Lake City

Preference - Applicant should be available to start before the end of July 2026

Responsibilities:

• Support worldwide efforts to identify, maintain, and strengthen strategic relationships with government, interfaith, media, community, and other opinion leaders.
• Develop processes that ensure effective follow-up following meetings with General Authorities and other senior Church leaders.
• Develop reporting and analytics that enable leaders to evaluate outreach efforts, relationship engagement, and organizational effectiveness.
• Own the vision, roadmap, and lifecycle of the Church Communication Department's CRM.
• Prioritize product enhancements based on customer needs, organizational objectives, and strategic priorities.
• Lead planning for current and future capabilities, including integrations, workflow automation, reporting, AI-enabled solutions, document generation, and relationship-management processes.
• Establish and maintain a prioritized backlog, release schedule, and multi-year product roadmap.
• Measure product performance, adoption, and customer outcomes, and identify opportunities for continuous improvement.
• Administer, configure, and maintain Salesforce CRM 
• Manage data integrity including imports, cleansing, validation, and governance
• Design and maintain workflows, automation, validation rules, reports and dashboards
• Lead Quality Assurance testing efforts for system enhancements, upgrades and integrations
• Collaborate with stakeholders to gather requirements and translate them into CRM solutions
• Manage teams and volunteers who administer the CRM.
• Provide corporate training and user support including developing and conducting training 
• Establish credibility with internal stakeholders through demonstrated competence and dependability
• Create and maintain clear technical documentation for system admins and users
• Utilize advanced Microsoft Excel skills for reporting, data analysis, and reconciliation
• Troubleshoot system issues and implement effective solutions in a timely manner
• Stay current with releases and emerging technology trends to recommend improvements 
• Manage vendor relations and project budgets
• Provide responsive support outside of standard business hours, as needed, to accommodate inquiries and operational needs from a global workforce across multiple time zones, ensuring timely communication, issue resolution, and continuity of service.

• Bachelor’s degree in Business, Communications, Information Systems, Marketing, Public Administration, or a related discipline, or equivalent professional experience.
• Five years of relevant professional experience in product management, CRM administration, business systems, customer success, project management, or a related field.
• Experience managing enterprise Salesforce environments
• Current Salesforce Administrator Certification 
• Strong knowledge of configuration, automation, reporting, dashboards, and integrations
• Experience with data governance and security experience
• Excellent communication and training skills
• Advanced Microsoft Office experience 
• Demonstrated experience managing enterprise products through the full product lifecycle, including vision, planning, roadmap development, launch, adoption, support, and end-of-life considerations.
• Experience translating customer needs and business requirements into product requirements, acceptance criteria, and technical solutions.
• Strong project management, prioritization, and organizational skills.
• Excellent written, verbal, and presentation skills.
• Proven ability to influence cross-functional teams without direct authority.
• Experience leading organizational change, training, and user-adoption initiatives.
• Strong analytical skills with the ability to use data to inform decision-making.
• Experience managing vendors, budgets, and technology initiatives.