CHW Supervisor

** Applicants MUST live in the Las Vegas, Nevada area to be strongly considered for this position. **

About Activate Care:

At Activate Care, we’re on a mission to improve health equity and drive improved health outcomes across the country. Our Community Care Record platform, Care Link, enables healthcare and community organizations to coordinate care for populations challenged with health-related social needs (HRSN). Path Assist is our tech-enabled Community Health Worker program for addressing HRSN utilizing an evidence-based, structured intervention. Our goal is simple: address individuals’ unmet HRSNs, increase health confidence, improve self-efficacy, and reduce inappropriate healthcare spend.

Role Overview:

Activate Care is seeking a full time, hybrid CHW Supervisor to oversee Community Health Worker (CHW) teams within designated service areas. This supervisor will provide leadership, clinical insight, and operational oversight to ensure high-quality service delivery, team engagement, and compliance with organizational and contractual standards.

This role is ideal for those who bring both clinical expertise and supervisory experience, and are passionate about supporting frontline teams addressing health-related social needs. We expect travel and on-site requirements to be 20-30% or less for this position.

Key Responsibilities:

Team Leadership & Oversight

• Provide day-today supervision and mentorship to CHWs.
• Manage daily workflows, team dynamics, and task delegation.
• Conduct weekly one-on-one meetings to review performance, challenges, and goals.
• Facilitate all-team meetings to build collaboration and share updates.

Performance Management

• Develop clear and measurable performance criteria aligned with organizational goals.
• Conduct regular evaluations, provide constructive feedback, and recognize achievements.
• Monitor and document performance issues, implementing performance improvement plans as needed.
• Lead annual performance reviews and guide professional growth plans.

Operational Compliance

• Review and approve employee time, PTO, and mileage reimbursements in BambooHR.
• Ensure compliance with organizational policies and payroll processes.
• Utilize tools such as Looker and Fluent Stream to monitor metrics and inform decisions.
• Lead Quality Improvement (QI) initiatives, including CHW self-audits and action planning.

Communication & Collaboration

• Share data and insights to drive continuous improvement and problem-solving.
• Escalate concerns to Activate Care management when necessary and follow through on resolution.

Training & Development

• Partner with the Training Manager to onboard and orient new hires.
• Assess training needs, develop materials, and facilitate targeted sessions.
• Support ongoing staff development and promote professional growth opportunities.

Community Engagement

• Build and maintain strong partnerships with local nonprofits, healthcare providers, and community resources.
• Enhance service delivery by leveraging external resources for client support.

Technology & Support

• Provide basic troubleshooting for technology platforms.
• Escalate complex issues to IT support when required.

Qualifications:

• Bachelor's Degree required; Master’s Degree preferred
• 5+ years’ experience in healthcare coordination, case management, or CHW supervision.
• Demonstrated leadership and team management abilities.
• Experience with performance metrics, data analysis, and quality improvement initiatives.
• Strong leadership, mentoring, and coaching skills.
• Excellent communication and stakeholder management abilities.
• Proficiency with HR systems (e.g., BambooHR), data tools, and communication platforms.
• Ability to travel within assigned service regions.
• Must have a valid NV state driver's license and have personal transportation.

Diversity & Inclusion:

At Activate Care, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

The Company will not sponsor applicants for work visas at this time.