Cinema Experience Manager (Shift Manager)

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Cinema Experience Manager (Shift Manager) Leeds-Bradford**
**Job reference:** NRD-PCX-006533
**Location:** Leeds-Bradford
**Salary:** 10.64 per hour
**Department:** Cinema
We have a number of management roles here at ODEON that might just be right for you! Our management team take real pride in our cinema operation and are passionate about delighting guests. They enjoy the challenge of coordinating the team, products, and tasks, ensuring that our guests get a magical experience every time!
**Role Overview:** Ownership of the daily cinema operation and delighting our guests. Utilising KPI information to entertain our guests. Driving the performance of cinema through effective coordination of our people, products and processes. Leading our people in line with our values and behaviours, with shoulder to shoulder coaching to develop them to the best of their ability.
**Key Responsibilities**
* Effective day-to-day shift management across the full cinema operation (including Costa, Events etc. where applicable)
* Drive commercial performance of the Cinema Host and Barista teams through on the job, shoulder to shoulder coaching, whilst ensuring operational basics and our safety standards are being met.
* Facilitate exceptional Guest service by driving the team to delight our Guests, whilst taking accountability for managing Guest concerns raised on shift.
* Being the main driver behind each operational shift, making sure each function is creating a magical experience.
* Being a key brand ambassador for our colleagues and our guests, ensuring a luxury experience on every visit.
* Coaching colleagues and helping them reach their full potential to become our next shining stars.
* Acting as a hands-on role model for the team and thriving on the challenges and responsibility this brings - being confident to give Be Better feedback when things arent quite right.
**The Extras**
A free Cinema pass for you and your friends
5.6 weeks holiday inclusive of bank holidays
Pension
Plus much more.
**Living Our Values**
**Fun-Passion:** I organise fun activities that keep the team engaged and celebrate our achievements
**Trust-Respect:** When managing others, I question and challenge in a way that respects others input and builds trust
**Quality-Service:** I work hard to raise the bar for service, constantly looking for ways to make things better for guests at every stage of their journey
**Co-operation-Accountability:** I take responsibility for my teams performance and make sure people are motivated and able to achieve targets
**Strategic Leadership:** I lead activities to measure our success so that we can keep improving
**Inspirational Leadership:**

I encourage open to feedback that enables people to learn and develop
**Change Leadership:** I take personal responsibility for my teams performance and sense of company direction

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