Cisco Call Center Engineer (UCCE) | Healthcare Infrastructure Support

Cisco Enterprise Contact Center Engineer (UCCE)

• Location: Hybrid – 70% Remote / 30% Onsite (Hospital Environment)


• Compensation: $40/hr - $60/hr
  
  


• Duration: 6-month engagement with strong likelihood of extension

Why MTS?
Founded and headquartered in San Antonio with local ownership, you will have the opportunity to learn from the brightest in the industry in an in-person office setting.

• Join a fast-growing consultancy in a position with growth and promotional opportunities.
  


• Develop life-long relationships with leaders and mentors across a spectrum of functions.
  


• MTS is a values-based and people-centric firm as evidenced by our reviews on Google and Glassdoor!

Position Summary:
Morris Technology Solutions (MTS) is actively seeking an experienced Cisco Contact Center Engineer to support an ongoing implementation and maintenance engagement within a healthcare setting. This role focuses on architectural and hands-on work in enterprise-scale Cisco UCCE environments.

The ideal candidate will bring a consultative mindset, a strong understanding of hospital IT requirements, and proven experience designing and supporting Cisco call center infrastructure.

Key Responsibilities:

• Lead the design, implementation, and support of Cisco UCCE and associated call center technologies


• Partner with internal hospital IT teams to align design with clinical workflows and operational goals


• Conduct regular systems assessments and performance tuning


• Troubleshoot and resolve complex voice and contact center issues


• Contribute to high-level architecture documentation and stakeholder communication

Requirements:

• Minimum of 5 years of experience supporting and architecting Cisco call center solutions, specifically UCCE


• Proven experience in healthcare or hospital-based IT environments highly preferred


• Relevant Cisco certifications (e.g., CCNP Collaboration, Cisco UCCE Specialist, or equivalent)


• Ability to work independently in hybrid environments with hospital-grade compliance expectations


• Familiarity with ancillary Cisco collaboration tools and reporting integrations is a plus