Cisco UC Engineer

Leading with our people, Digital Consultants' mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity we remain dedicated to being honest, trustworthy, respectful, and ethical in everything we do. We are a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors. Digital Consultants also offers our employees growth opportunities, competitive wages, and a full benefits package. Our founding principles, Fairness, and Common Sense make working here more than a job, it’s the Digital family.  

Digital Consultants is seeking a skilled Cisco Unified Communications (UC) Engineer to design, implement, and support enterprise collaboration and voice solutions. This role is responsible for maintaining high-availability UC platforms, delivering reliable voice and video services, and ensuring seamless communication across the enterprise. The ideal candidate has deep expertise in Cisco UC technologies and thrives in fast-paced, mission-critical environments.

• Design, configure, and maintain Cisco Unified Communications solutions, including CUCM, Unity Connection, Cisco IM&P, and Webex platforms
• Support enterprise voice, video, and collaboration services including SIP, QoS, call routing, and dial plan management
• Manage Cisco gateways, SBCs, and voice gateways (CUBE, ISR/ASR platforms)
• Troubleshoot and resolve issues related to call quality, call routing, voicemail, conferencing, and device registration
• Deploy and support Cisco Jabber, Webex devices, and Room/Desk systems
• Perform UC upgrades, patching, clustering, and system integrations
• Collaborate with networking, security, and infrastructure teams to ensure optimal UC performance and security
• Develop and maintain documentation including system diagrams, configuration standards, runbooks, and operational procedures
• Provide technical guidance and support to operations teams and end users
• Assist with capacity planning, performance analysis, and UC system optimization

• Education: High School with 10+ years (or commensurate experience)
• Clearance: TS/SCI
• Certification: DoD 8570.01-M IAT Level II certification (Security+ CE, CCNA-Security, CySA+, CND)
• Strong experience with Cisco UC technologies: CUCM, Unity Connection, IM&P, Expressway, Webex 
• Solid understanding of SIP, RTP, MGCP, QoS, and VoIP protocols 
• Experience with Cisco CUBE, voice gateways, and SRST configuration 
• Proficiency with dial plan design, call routing, and numbering plans 
• Familiarity with video conferencing systems and multi-site collaboration solutions
• Experience with hybrid environments and enterprise IT solutions 

Preferred Skills and Experience

• Strong troubleshooting and analytical skills
• Ability to document systems, configurations, and standards clearly
• Excellent communication and cross-team collaboration skills
• Relevant certifications preferred (CCNP Collaboration, CCIE Collaboration, or equivalent) 
• Experience with DoD NIPR, SIPR and JWICS Networks

The company offers the following benefits to permanent, full-time employees:

• Paid Time Off (PTO)
• Group health plans
• Income protection and supplemental benefits
• 401(k) plan with company matching
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Pet insurance options
• Employee Assistance Program (EAP)
• Equal Opportunity & Accommodations

Digital Consultants, an inclusive and welcoming company, is fully committed to hiring and retaining a diverse workforce without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, age (40 or older), disability, Veterans status or any other protected characteristic.

We provide reasonable accommodations to individuals who need assistance during any part of the employment process. If you need assistance navigating Digital Consultants job openings or applying for a position, please send an email to [email protected] or call 571-306-3444. Please provide your contact information and let us know how we can assist you.