CITAP Project Lead - FEMA

The CITAP Project Lead provides project leadership and technical oversight for Continuous Improvement Technical Assistance Program (CITAP) activities performed under the GSA Multiple Award Schedule Blanket Purchase Agreement (BPA) in support of the Federal Emergency Management Agency (FEMA), Continuous Improvement Division (CID). The CITAP Project Lead is responsible for planning, coordinating, and executing CITAP-related efforts across BPA call orders, ensuring high-quality delivery of technical assistance, analytical support, training, and operational improvement services aligned with FEMA’s disaster readiness and continuous improvement objectives.

This role serves as the primary delivery lead for CITAP initiatives, coordinating multidisciplinary teams and ensuring that technical assistance products, analyses, and support activities are delivered in accordance with approved call-order requirements.

Key Responsibilities

CITAP Project Leadership & Delivery

The CITAP Project Lead manages day-to-day execution of CITAP activities across one or more BPA call orders. Responsibilities include planning project tasks, coordinating resources, and ensuring timely delivery of technical assistance, analytical products, and support services.

The role oversees execution of CITAP workstreams supporting program consulting, continuous improvement initiatives, disaster readiness activities, after-action review support, and operational assessments, ensuring consistency and quality across deliverables.

Technical Assistance & Program Support

The CITAP Project Lead provides leadership for technical assistance activities delivered to FEMA programs, regions, and stakeholders. Responsibilities include coordinating subject-matter expertise, supporting assessments and evaluations, and ensuring that technical assistance outputs align with FEMA operational and mission needs.

The role supports the development of guidance, tools, methodologies, and frameworks used to support continuous improvement, operational effectiveness, and program maturity.

Analysis, Data & Reporting Support

The CITAP Project Lead supports data collection, analysis, and reporting activities associated with CITAP initiatives. Responsibilities include coordinating analytical inputs, supporting performance measurement, and ensuring data products are accurate, timely, and actionable.

The role supports the development of reports, briefings, dashboards, and analytical summaries used to inform decision-making, support after-action reviews, and guide program improvements.

Coordination & Stakeholder Engagement

The CITAP Project Lead works closely with program leadership, analysts, subject matter experts, and other BPA resources to ensure CITAP activities are integrated with broader CID initiatives. Responsibilities include supporting coordination meetings, project status updates, and technical briefings.

The role ensures clear communication of progress, risks, dependencies, and issues and supports collaboration across teams to resolve challenges and maintain delivery momentum.

Quality Assurance & Compliance

The CITAP Project Lead supports quality assurance activities by ensuring CITAP deliverables meet defined quality standards and performance expectations. The role supports internal reviews, inspections, and corrective actions to address identified issues.

Responsibilities include ensuring all CITAP work is performed in compliance with BPA terms and conditions, approved call-order scope, and applicable federal requirements.

• Bachelor’s degree in Business, Public Administration, Emergency Management, Information Systems, or a related field
   
• Six to eight years of experience supporting federal programs, technical assistance initiatives, or continuous improvement efforts
   
• Demonstrated experience leading projects or task areas on federal contracts
   
• Experience supporting analytical, operational, or program improvement activities
   
• Ability to coordinate multidisciplinary teams and manage project execution
   
• Strong written and verbal communication skills, including experience supporting reports, briefings, and stakeholder coordination
   

Preferred Qualifications

• Experience supporting FEMA, DHS, or other federal emergency management or mission-support organizations
   
• Experience with continuous improvement programs, disaster readiness initiatives, or after-action review support
   
• Familiarity with GSA Multiple Award Schedule BPAs and call-order execution
   
• Experience working in fast-paced or surge-support environments