Citizen Coffee Director

LEVEL: Director

STATUS: Exempt

TIER: 2

AREAS OF OVERSIGHT (JOB BUCKETS) & PERCENTAGE OF ROLE

CTZN Coffee Team and Operations   50%

Leadership/Management    50%

MISSION:

We partner with God to build The Church among all people, everywhere.

PURPOSE OF THE JOB:

The CTZN Coffee Lead oversees all aspects of Citizen Church’s coffee ministry, combining a passion for hospitality with strong leadership and operational excellence. This role ensures CTZN Coffee is a welcoming, efficient, and mission-driven environment—where volunteers are empowered, products are crafted with care, and guests experience the heart of Citizen Church.

With a focus on team development, financial stewardship, and innovation, the CTZN Coffee Lead supports ongoing ministry goals and expansion projects, including North Campus initiatives. Through intentional leadership and a servant’s heart, this role helps foster meaningful connection, community, and growth—one cup at a time.

I.      EXPERIENCE AND KNOWLEDGE REQUIRED:

• Must exhibit God-centeredness with emphasis on the Fruit of the Spirit (love, joy, peace, forbearance, kindness, goodness, faithfulness, gentleness, and self-control)


• Must share and reflect the vision of Citizen Church with integrity and passion


• Able to uphold and embody Citizen Church’s Core Values and Staff Values


• Love of coffee and a mindful palette


• Strong organization and project management skills


• Creative problem solving


• Pastoral care


• Leadership skills and an obvious desire to grow


• Resiliency/Flexibility


• Positive and upbeat attitude


• Heart of a servant


• Welcoming personality


• Loyal


• Clear and consistent communication


• Share the vision of Citizen Church with integrity and passion

II.     DUTIES:

• Leadership/Management
  
  
  
  • Conduct regular 1:1 meetings to support and coach team members
    
  
  
  • Plan and manage team calendars, priorities, and resource allocation
  
  
  • Oversee development and growth opportunities for team
  
  
  • Evaluate and oversee hiring needs of coffee shop for optimal operations
    
  
  
  
  


• CTZN Coffee Team and Operations
  
  
  
  • Volunteer onboarding and development
    
    
    
    • Lead the volunteer pipeline (taking people from interested, to trained, to scheduled and fully adopted member of the team). Use Planning Center People.
    
    
    • Maintain the team structure with levels of leadership and constantly identify and create places for people. Empower others.
    
    
    • Scheduling: Ensure that volunteers are scheduled and confirmed for the entire month before the new month begins. This includes special events and Sundays.
    
    
    • Ensure that all volunteers are fully trained in excellent customer service and drink/food preparation, with ongoing growth and training focus
    
    
    
    
  
  
  
  

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  • Financial Reporting, budget management, and receipts
    
    
    
    • Stats: Maintain Weekly, Monthly, and Special Events Excel sales sheets
    
    
    • Understand and manage the budget
    
    
    • Turn in all receipts before the monthly deadline
    
    
    • Manage Coffee with a Cause monthly payments and record-keeping in excel
    
    
    • Periodic evaluation for price increases (at least annually)
    
    
    • Monitor profit margin percentage to watch for trouble spots and opportunities
    
    
    • Register updates as needed
    
    
    • Accommodate staff requests to open CTZN Coffee for events whenever possible and likely to be profitable
    
    
    
    
  
  
  
  

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  • Product and processes development
    
    
    
    • Develop and maintain product suppliers, including local as much as possible
    
    
    • Evaluate product offerings and innovate as needed
    
    
    • Maintain all standards, including menu, recipes, team roles, training, opening and closing procedures
    
    
    
    
  
  
  
  

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  • Documentation for Archive
    
    
    
    • All processes and files should be documented and stored on Sharepoint
    
    
    • Co-Church: In everything that we create and do, stay mindful of
      how we can provide resources from our department to the network
    
    
    • Leave a legacy: Good documentation resources leaders now and leaders of the future to successfully do ministry
    
    
    
    
  
  
  
  

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  • Consistent meetings and communication
    
    
    
    • In person, Basecamp, texts, phone calls. Be an initiator and culture carrier. Lead and contribute with an upbeat attitude.
    
    
    • Meetings include weekly meeting with oversight, Volunteer Director meetings, and all-volunteer team meetings as needed.
    
    
    
    
  
  
  
  

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  • Facility Stewardship
    
    
    
    • Ensure that all CTZN Coffee equipment, including the POS systems, are in good working order and maintained on a regular basis.
    
    
    • Maintain a clean environment that is up to the guidelines of all public health regulations and standards. Ensure the daily and weekly cleaning schedules are completed to a high standard.
    
    
    • Ensure proper product stocking.
    
    
    
    
  
  
  
  

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  • Project management
    
    
    
    • Carry out ideas and vision with excellent follow up. Seek to innovate. Don’t settle.
    
    
    • New campus planning for areas of oversight as requested
    
    
    
    
  
  
  
  

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  • Administration of North Campus Development
    
    
    
    • Work with leadership to gain big picture vision and follow through with project management of the areas listed below:
      
      
      
      • Payroll strategy (plan is already in place, but may need some adjustments with inflation). This also includes the hiring process and training procedures.
      
      
      • Team scheduling
      
      
      • Equipment (including behind the counter and lobby furnishings)
      
      
      • Drive Through Process/Operation
      
      
      • Marketing
      
      
      • Menu / Product Development
      
      
      
      
    
    
    
    
  
  
  
  

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  • Other tasks as assigned per Finance Executive
    
    
    
    • While we plan to operate off of this job description habitually, understand that ministry requires a level of flexibility. Be willing to help outside of your job description as much as you are able as could be necessary from time to time. Communicate with your oversight if this becomes a struggle.
    
    
    • Flagship event roles are subject to change from event to event and will be communicated to each staff member after approval from their executive oversight at an appropriate time
    
    
    
    
  
  
  
  

Day of services responsibilities

• CTZN Coffee Operation is Primary Focus


• Love, encourage, and pastor people


• Connect with new people and help them plug in


• Know the pulse of team morale


• Know the pulse of team training/expertise

III.   PHYSICAL DEMANDS:

• Ability to carry heavy boxes/groceries (i.e cases of cups, milk, etc)
  
  

IV.  SUPERVISORY RESPONSIBILITIES:

• Work with all CTZN Coffee volunteers


• Manage CTZN Coffee employees

WORK SCHEDULE*

Monday: 8:00am - 4:00pm

Tuesday: 8:00am - 4:00pm

Wednesday: 8:00am - 4:00pm

Thursday: 9:00am - 5:00pm

Friday: Off

Saturday: Off

Sunday: 7:00am - 3:00pm

*Schedule subject to change for necessary events/meetings/shift coverage as needed