City Ambassador

Job Description

Job Description Description:
Position:

City Ambassador

Department:

City Manager’s Office

Employment Status:

Permanent - Part Time potential Full Time - Non-Exempt

Schedule:

Wednesday-Sunday
Availability to work nights and weekends.

Compensation:

Grade 3: Salary range starting at $17.76

POSITION SUMMARY
The City of Morgantown is hiring City Ambassadors to help create a safe and welcoming environment for everyone who lives, works, and visits the downtown and Hazel Ruby McQuain Park areas. City Ambassadors adhere to the four pillars of service: Public Health & Public Safety, Beautification, Hospitality & Tourism, and Business Liaison. Ambassadors will engage actively with the public in a friendly and professional manner, provide tourism information, and direct people to resources when aid is needed. Ambassadors will also help keep areas clean and safe with litter removal and other duties as assigned. They interpret and explain city policies and procedures as well as report ordinance violations. Ambassadors work with local organizations, social services, the university and volunteer groups. Ambassadors also serve as a liaison between downtown businesses, merchants, and City Management. They are present and ready to assist at downtown events. They represent the city favorably and both establish and maintain effective working relationships with those contacted in the course of the work.

ESSENTIAL DUTIES – KNOWLEDGE – SKILLS – ABILITIES

Public engagement and hospitality.
Actively acknowledge pedestrians with a friendly greeting and identify visitors to provide directions, information and recommendations throughout the downtown Morgantown and wharf areas.
Serve as first to scene when required and contact appropriate EMS and/or Police assistance.
Function as extra eyes and ears for law enforcement. Report illegal activity.
Identify individuals who need assistance and provide referrals for services and assistance with bus service.
Remain calm, focused, and compassionate in stressful situations.
Report code violations.
Identify maintenance issues and submit work orders using the City of Morgantown’s website.
Provide safety escorts.
Report complaints.
Keep program metrics.
Regularly interact with businesses.
Assist with public events.
Provide daily litter and cigarette removal.
Exhibits natural ability to trouble shoot and problem solve.
Other duties as assigned.
Knowledge of downtown Morgantown and the surrounding area is strongly preferred.
Positive demeanor.
Ability to work and interact with the public in a friendly and professional manner.
WORKING CONDITIONS & PHYSICAL REQUIREMENTS
This position requires frequent exposure to physically demanding, unpleasant, strenuous and/or hazardous elements.
Exposure tolerance to all outdoor environmental conditions that may be experienced year-round in the area.
Must be able to bend, twist, lift, and carry objects weighing up to 40 lbs.
Ability to stand up and walk for up to 8 hours during a shift. This often results in walking 5+ miles a day.
USE OF TECHNOLOGY & EQUIPMENT
Position requires daily use of computers for data entry and use of the telephone, radios, fax machine, copier, etc.
Uses various types of technology in order to record and report observations.
Use of devices to add with clean up activities.
CONTACT & SUPERVISION
Position involves frequent internal contact and regular contact with outsiders generally on routine matters, including contacts with irate outsiders which require some public relations skill for taking complaints for others to follow up upon.
This position does not supervise any employees.
Reports to the Lead City Ambassador.
The City of Morgantown is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran or disability status.
Requirements:

MINIMUM REQUIREMENTS
Education:

Highschool Degree or Equivalent.

Certification/License:

Successful completion of City Ambassador training, CPR, and other trainings as required (within 90 days of hire).

Experience:

1-3 years of experience.

PREFERRED QUALIFICATIONS
Some college and/or trade background preferred.
Experience in the hospitality or tourism industry.
Work with public sector and/or social service agencies.

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