Civil Rights Division Manager - Human Rights Commission (2991)

Rooted in community, the Human Rights Commission works in service of the City’s anti-discrimination laws by protecting civil rights, upholding dignity, and advancing equitable outcomes in San Francisco.  For more than 60 years, HRC has served its mandate to address the causes of and problems resulting from prejudice, intolerance, bigotry, and discrimination.

Established in 1964 by Mayor John F. Shelley as the Interim Committee on Human Relations, the Human Rights Commission is a department of the City & County of San Francisco.  The divisions and staff of the HRC secure, protect, and promote human and civil rights for all San Franciscans by:

• investigating and mediating discrimination complaints

• resolving community disputes and issues involving individual or systemic illegal discrimination

• providing technical assistance, information, referrals, and other supports related to human rights and social services to individuals, community groups, businesses, and government agencies

The Mayor of San Francisco may appoint up to 11 Commissioners to help develop policy at the HRC. Members of this public body represent diverse interests in the community and are able to leverage their professional and personal backgrounds to better address a wide range of issues impacting human and civil rights.

Under the direction of the Policy and Anti-discrimination Division Director and Executive Director, the Civil Rights Division Manager develops, manages, and supervises a time-limited project designed to evaluate and improve the policies, procedures, and operations of the Human Rights Commission’s Civil Rights Division. The work will be evaluated at the end of the 36-month (CAT 18) project to determine ongoing need.

Responsibilities include:

• Supervise CRD staff to conduct interviews with members of the public alleging claims of housing, workplace and public accommodations discrimination under Administrative Code Chapters 12B & 12C, and SF Police Code Article 33 and investigating those claims.

• Supervise CRD staff in the investigation of housing, workplace, and public accommodations complaints of violations of the city's anti-discrimination laws

• Supervise CRD staff in negotiating resolutions of claims of housing, workplace, and public accommodations discrimination and drafting conciliation agreements.

• Maintain caseload of housing, workplace, and public accommodations cases under investigation.

• Work with staff to ensure that information provided in the public complaint process is used to identify systemic discrimination and repeat violations that may warrant department-initiated investigations.

• Monitor compliance with CRD policy and procedures including those relating to recordkeeping and to filing.

• Work with the Division Director, Executive Director, HRC management on intradepartmental collaboration.

• Coordinate and supervise the planning and delivery of educational programs, public forums, and hearings to address discrimination and human rights concerns.
• Prepare reports, policy recommendations, and project updates for the Executive Director and stakeholders; track progress against performance metrics.

• Advise the Division Director and Executive Director on policy matters and help formulate priorities and  affirmative solutions to discrimination trends. 

• Other responsibilities assigned to help effectively and efficiently fulfill the mission of CRD.

Minimum Qualifications

Education:

Possession of a baccalaureate degree from an accredited college or university with major coursework in the social sciences, political science or public administration.

Experience:

Five (5) years of experience in developing and implementing nondiscrimination programs. Duties must have included experience in the following areas: program monitoring, handling complaints of discriminatory practices against protected categories, statistical analysis, and developing outreach programs.

Substitution:

Additional qualifying experience as described above may substitute for the degree on a year-for-year basis. Thirty (30) semester or forty-five (45) quarter units equal one (1) year.

Possession of a Juris Doctor (J.D.) or Masters degree in the social sciences, political science, public administration or related fields may be substituted for one (1) year of the required experience.

Desirable Qualifications

• Two years of experience leading a team or supervising a team of professional staff in investigating discrimination complaints.
• Juris Doctor (JD) or Masters of Public Policy or Public Administration (MPA) Degree.

Application Deadline: September 16, 2025

Work Location and Schedule: 

• 40 hours Monday through Friday, standard work week
• In-person work requirement at the HRC headquarters
• Location, 25 Van Ness - cross street Market, located next to Van Ness MUNI and 5 minutes from Civic Center BART stations
• May work occasional nights and weekends for required events and meetings

Classification Specification: 2991-Coordinator, Human Rights Commission

Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

Exempt Employment:

This role is exempt from the San Francisco Civil Service Rules, and employment is at the discretion of the appointing officer for a period not to exceed three (3) years. (Category 18)

For any questions regarding the position or hiring process, please contact the recruitment analyst Kristen Erbst at [email protected]

All your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.