CL Policy Specialist

Summary:
Review and direct incoming correspondence to ensure the efficient processing of Commercial Lines transactions for policyholders and/or agents; input new submissions and implement policy modifications in accordance with established criteria

Why Jewelers Mutual:

Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation.

As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new technologies, and striving for excellence.

Here, you’ll:

• Move fast and embrace change


• Always look for better ways


• Grow, thrive, and help shape what’s next

Join us and be part of a culture where you can make an impact while building your future.

What You’ll Do:

• Embraces change, leads by example, maintains a positive work environment and ongoing learning culture.


• Collaborates effectively with team members to ensure the implementation of streamlined processes, quality and timeliness standards that have been set by commercial lines management.


• Reviews incoming applications to ensure accurate product placement.


• Engages with external carrier partners.


• Professionally communicate with the agents as necessary.


• Accurately input new business into the system to ensure proper policy rating.


• Modify policy information during the policy term based on requests from agents, insured parties, and underwriters, and accurately generate updated policy details and premiums as required.


• Keep policy documents up-to date, well organized in document storage according to company standards.


• Mitigates risk by conducting various research and lookups to support underwriters in their decision-making process.


• Review renewal accounts to verify that the proper renewal process is accurately executed.


• Distribute change-in-condition letters to identified high-risk accounts.


• Work cross functionally within our Agency.


• Excellent verbal and written communication skills.


• Attention to detail required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You’ll Bring:

Minimum Qualifications

• High School diploma or GED

Preferred Qualifications

• Six months insurance related experience


• Microsoft Office and data entry experience


• Property/casualty insurance background and jewelry industry experience

Certificates, Licenses, Registrations

None

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.


• Occasionally required to stand; walk; use hands to finger, handle, or touch objects or controls; and talk or hear.

What We Offer You:

• Competitive Compensation & Benefits: Includes performance bonuses, generous paid time off, and a top-tier retirement program with 401(k) matching and additional company contributions.


• Collaborative Culture: Work alongside talented, passionate peers who value ownership and continuous learning.


• Community & Giving: Benefit from 50% charitable gift matching and paid volunteer time to support nonprofit causes


• Great Place to Work® Certified: Join a team recognized for an environment of innovation and growth.

Accessibility and Accommodations
We are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the application or interview process, please let us know by contacting [email protected].