Claim Trainee

Job Summary
Donegal Insurance Group has an opening for an entry-level Claim Representative (Claim Trainees) in our Marietta Headquarters. Only candidates who are willing to be in the Marietta, PA office full-time will be considered. 

Located in Marietta Pennsylvania along the Susquehanna River in beautiful Lancaster County, Pennsylvania our claims operations offer a great career and development opportunity, an engaging team dynamic and office environment. We offer state of the art claims handling technology and continue to invest in innovative approaches to claims handling.

The ideal candidate for this entry level position will have a solid educational base, a career interest in claims, and some work experience in a technical or customer service role. This fast paced opportunity provides a broad depth of experience.

Responsibilities and Duties

• Interact with our policyholders and claimants through phone, text and email to gather and investigate claim facts.
• Evaluate coverage and estimate damage for our customers in order to settle claims fairly and in a timely manner.
• Manage the claim file and any involvement by Vendors, Experts and Independent Adjusters.
• Work with Personal and Commercial Lines Underwriting to identify any risk related issues.
• Maintain good relationships with agents, policyholders, and all company personnel.
• Trainees are required to get licensed. 

• Bachelor’s Degree preferred
• Ability to learn industry specific software applications applicable to performance of position responsibilities
• Attention to detail
• Strong organizational skills
• Ability to communicate effectively in written correspondence

To apply, please submit your resume and online application

Competitive Benefits Package

Donegal Insurance Group offers a comprehensive benefits package for all full-time, permanent positions including:

• Medical, Dental, and Vision Coverage: Available to you and your dependents. Coverage begins the first of the month after start date.


• 401(k) with the first 3% matched at 100%: the next 6% is matched at 50%


• Paid Time Off: Paid vacation, sick days, paid holidays, & bereavement days


• Career Development: Including college partnership discounts and industry designation(s) reimbursements

Additional benefits include company-paid basic life insurance; short & long-term disability insurance; employee stock purchase plan; and employee assistance program (EAP). Learn more about our full benefit offerings by visiting our Benefits page.

Who We Are

Donegal Insurance Group provides commercial and personal insurance products through a network of independent agents in 21 states and across several regions of the U.S. In Texas, Colorado, Utah, New Mexico and Arizona, business is conducted under the Mountain States Insurance Group name; and in Michigan, business is conducted under the Michigan Insurance name.

Headquartered in Lancaster County, Pennsylvania, along with four (4) regional offices located in: Athens, GA, Grand Rapids, MI, Albuquerque, NM, and Glen Allen, VA, our steady growth and successes have allowed us to establish a culture of which we're proud. Check out our Glassdoor profile where our rating speaks for itself:

By joining Donegal, you would be joining a team of dedicated, hard-working employees, all with a common goal of providing peace of mind to our policyholders and being There when it matters most.™.

Work Arrangement

With each department and position being different, the work arrangement for a specific position will be reviewed with candidates during a initial phone screening. For a position not requiring an onsite expectation at one of our offices, the ideal candidate must live within our Donegal footprint. Current approved states are: AL, AZ, CT, DE, FL, GA, IA, IL, IN, MD, MI, MN, MO, NC, ND, NE, NH, NJ, NM, NY, OH, PA, SC, SD, TN, TX, UT, VA, WI, and, WV. (Please note, this list is subject to change without notice.)

E-Verify

Donegal Insurance Group participates in E-Verify in the following states: Alabama, Arizona, Florida, Georgia, Louisiana, Mississippi, Nebraska, North Carolina, South Carolina, Tennessee, and Utah. If you reside in one of the listed states, please review the "Notice of E-Verify Participation" and the "Right to Work Poster" on the links below:

• Notice of E-Verify Participation Poster (English and Spanish)


• Right to Work Poster (English and Spanish)