Claims Adjuster, Hamilton Select

In good company.

Hamilton (NYSE: HG) underwrites specialty insurance and reinsurance risks on a global basis through its wholly owned subsidiaries. Its three underwriting platforms: Hamilton Global Specialty, Hamilton Select and Hamilton Re, each with dedicated and experienced leadership, provide access to diversified and profitable business around the world.

Headquartered in Bermuda, Hamilton has over 600 employees with key underwriting operations in London, Bermuda, the US and Dublin. We work collaboratively, we share a passion for the service and results we deliver, and we know that what we do each day is meaningful – to our customers and our business. We believe we are ‘In good company.’ with everyone we interact with.

We're looking for a

Claims Adjuster, Hamilton Select

Based in Richmond, Virginia and reporting to a Claims Manager, this entry level/trainee role will learn the claims concepts necessary to grow into a claims adjuster.  You will be responsible for the direct handling of casualty and/or specialty claims along with the operations-based claims tasks for the claims department.

The successful candidate will be responsible for analyzing coverage and investigating general liability claims while developing and managing relationships with our underwriting partners.

Hamilton Select is our US excess and surplus lines insurer based in Richmond, Virginia underwriting hard-to-place accounts in the small and middle-market space through an appointed wholesale broker network.

What you will do

• Review insurance policies, claims notices and related systems and processes


• Understand and analyze policy language and contracts


• Provide coverage, liability, and damages analyses for claims and ensure timely reserving and appropriate legal and indemnity payments.


• Draft disclaimers and reservation of rights letters


• Negotiate settlements, mitigate losses, and control expenses


• Adhere to Claims Best Practices, Key Controls, and file handling requirements


• Maintain a high level of communication with leadership and underwriting partners


• Ensure appropriate reports are timely prepared and disseminated


• Support claims staff with various administrative and operations tasks


• Ensure compliance with internal corporate guidelines, processes and procedures


• Other duties as required by management
  

Conduct Standards

• You must act with integrity


• You must act with due skill, care and diligence


• You must be open and cooperative with regulators


• You must pay due regard to the interests of customers and treat them fairly


• You must observe proper standards of market conduct


• You must act to deliver good outcomes for retail customers

What you require for the role

Key Attributes

• This role requires the applicant to obtain adjuster licenses within 90 days of employment (supported by Hamilton)


• Excellent negotiating, analytical, and organizational skills


• Excellent verbal and written communication skills


• Excellent computer skills (Microsoft Office Suite, SharePoint, and in-house claims systems)


• Ability to analyze data and make sound judgments


• Ability to prioritize and manage deadlines


• Ability to work both independently and collaboratively as part of a team


• Excellent at establishing close working relationships with other departments, including underwriting, operations, finance, IT, actuarial and legal


• Collaborative spirit


• Results-oriented and growth mindset

Other Personal Attributes

• Dedicated and hard-working


• Willingness to learn and apply concepts.


• Able to work autonomously with strong organizational skills and the ability to plan ahead


• Keen attention to detail, highly analytical and excellent problem-solving capability


• Bachelor’s degree in Legal or Paralegal Studies, English, or a related field of study, beneficial but not essential.

What you can expect from us

At Hamilton, we offer a vibrant, entrepreneurial and collaborative workplace shaped by our values: Be Smart, Be Sensible, Be Open and Be More.

Our employees consistently say they would recommend Hamilton as a great place to work — a testament to the inclusive, supportive, and empowering culture we’ve built together. We embrace individuality, value diverse perspectives, and recognise the unique contribution each person makes to our continued success.

Hamilton offers a competitive salary with an annual performance-based target bonus and a comprehensive benefits package, to include:

• Hybrid working


• Matching 401K plan


• Medical, dental, vision, life, disability


• Generous time off (including parental leave)


• Continued support for professional development


• Gym subsidy


• My day (additional days leave for personal interests/wellness/charity work)