Claims Administrator

AIE is a growing company, with local owners, but also has offices in Kansas City, KS and Modesto, CA. The office has a great work-life balance and a laid-back atmosphere.

Company Overview: Anderson Industrial Engines Co., Inc. (AIE) is an Industrial Engine Distributor based in Omaha, NE, with offices in Kansas City, KS, Modesto, CA, and Las Vegas, NV. We are proud recipients of the Diesel Progress Employer of the Year and Distributor of the Year awards. We are a growing company with 80+ employees, with a great company culture that lives our core values every day. 

Award-winning engine distributor, Anderson Industrial Engines Co., Inc. (AIE) is looking for a talented Claims Administrator with experience reviewing and submitting warranty, freight, and vendor claims. The Claims Administrator role maintains and enhances claim administration services by providing warranty and coverage information, responds to dealer, customer, and vendor claim inquiries, and tracks the process through completion working with branch locations in Kansas City, KS, Modesto, CA and Omaha, NE.

Duties and responsibilities include:

• Work with a team of service specialists to provide warranty support of a service dealer network committed to following our vendors and AIE’s expectations and professional standards
• Submit and process warranty, freight, and vendor claims
• Perform the settlement of warranty, freight, and vendor claims
• Enter the customer and vendor credits into Epicor (AIE’s ERP system)
• Manage relationships individually and throughout the organization to achieve excellent levels of customer and vendor satisfaction
• Collect necessary information and failed parts to file warranty claims with vendors
• Consult with customers on warranty issues via email and phone
• Work independently to accomplish all warranty requirements for the division
• Follow the Non-Conformance / Inspection / DMR process through completion
• Assist with creating a cost savings freight policy company wide

Qualifications and Requirements:

• 3+ years of claims processing experience
• Experience with processing claims on mechanical systems such as automobiles, engines, and/or equipment
• High school diploma or equivalent
• Efficient in Microsoft Office
• Computer skills required
• Maintain a professional and positive attitude with customers, dealers, vendors, and co-workers
• Maintain a professional appearance at the office and when conducting company business away from the office
• Ability to multitask and work well in a fast-paced environment
• Detail-oriented and organized

Requirements for Success

• Team orientated
• Excellent customer service and conflict resolution skills
• Excellent verbal and written communication and listening skills
• Ability to analyze information, problem solve and make decisions readily
• Strong organization, time management skills, and sense of urgency

Job Type

• Full time

Benefits

• Guaranteed 401(k) Match
• Employee Health, Dental, Vision and Life insurance is paid 100%
• Employee Assistance Program
• Paid time off
• Flexible Work Schedule
• Charitable Match Program

About Us

• AIE was established in 1974 with headquarters in Omaha, NE. AIE distributes and packages industrial engine and generator sets. We support our product with parts and service departments and have grown to multiple branches within the US.
• AIE has employed industry professionals for almost 50 years. AIE strives to treat each of our employees fairly, to help grow their strengths, and to diminish their weaknesses. AIE is focused on building a supportive company culture and building careers our employees find fulfilling and fun. We are proud to have such an amazing team of professionals that live and breathe our AIE core values.

AIE provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.