Claims Administrator

About L&S Mechanical

L&S Mechanical began as a Dallas-based contractor in 1985 and has grown over the years to have five locations out of Dallas, Fort Worth, Houston, San Antonio, and Austin. Over the past thirty years, we have become known as the premier provider of new home construction in the plumbing industry. In the last 10 years, we have added HVAC and electrical services to now offer the Tri-Trade Solution. We pride ourselves on having some of the most highly trained technicians in the industry. After delivering over 100,000 homes across the US, we know what builders and contractors are looking for; and we take that knowledge to all the homeowners we serve as well. From start to closing, we deliver excellence at every stage of the way.

Job Summary

As the Claims Specialist, you will be responsible for managing the life cycle of product-related claims, from creation and filing of the claim with manufacturers/suppliers, through collection of credit, and final closeout of the issue. You will work closely with our production team to collect information needed for claim submission, then work with the manufacturer/supplier on claim processing and resolution. The successful candidate will be organized and detail-oriented with excellent record-keeping skills and a good ability to communicate with internal and external parties. Under general supervision, this position will be able to manage a full claim workload with minimal assistance and be responsible for making sound decisions within delegated authority.

General Responsibilities

• Create and update the status of all product-related claims within the system
• Work with production and service team to collect pictures, videos, and samples of defective/damaged products
• Submit required paperwork with the manufacturer/supplier to initiate the claim
• Coordinate 3rd party inspection of defective materials, if required
• Obtain claim authorization or return authorization from the manufacturer/supplier in a timely manner
• Work with accounting team on receipt and accurate posting of credit from the manufacturer/supplier
• Review rejected or disputed claims and escalate to direct supervisor
• Manage and report on claims receivables
• Assist in the preparation of reports, presentations, and other materials for internal customers
• Develop and maintain good working relationships with suppliers, production, purchasing, warehousing, accounting, and other professionals

Qualifications

• 2+ years' experience in claims/disputes
• Excellent time management skills
• Excellent attention to detail and organizational skills
• Good verbal and written communication skills
• Proficiency in basic computer skills that include but are not limited to data entry, Excel, MS Outlook, Internet
• Knowledge of residential new construction process (preferred but not required)

Benefits

• Medical, dental and vision insurance
• FSA with debit card
• 401(k) employer match 1% for the first 1% contributed and a 50% match for the remaining 6%
• Bonus opportunities
• Paid Vacation
• PTO
• Paid Holidays
• Annualized reviews for merit increases
• Potential for advancement