Claims Analyst

In good company.

Hamilton (NYSE: HG) underwrites specialty insurance and reinsurance risks on a global basis through its wholly owned subsidiaries. Its three underwriting platforms: Hamilton Global Specialty, Hamilton Select and Hamilton Re, each with dedicated and experienced leadership, provide access to diversified and profitable business around the world.

Headquartered in Bermuda, Hamilton has over 600 employees with key underwriting operations in London, Bermuda, the US and Dublin. We work collaboratively, we share a passion for the service and results we deliver, and we know that what we do each day is meaningful – to our customers and our business. We believe we are ‘In good company.’ with everyone we interact with.

We’re looking for a

Claims Analyst

Based in our Miami or Richmond, Virginia office and reporting to the Head of Underwriting Operations, Hamilton Americas on a day-to-day basis but ultimately to the Head of Claims Operations & Analytics, the Claims Analyst will provide vital support for Hamilton’s claims function to ensure that we provide a first-class claims service to our clients around the world.

Hamilton Global Specialty is our multi-platform, specialty insurer operating primarily through a Lloyd's Syndicate and Dublin operating company with a managing general agency in the US.

This will initially be a full-time office-based position working towards a more flexible hybrid working pattern.

What you will do

• Validate key data points, and set up new claims based on a preliminary review of Initial Notification of Loss (INOL) and policy documentation


• Update existing claims based on subsequent claims developments


• Process reserves and payments into claim administration systems, including any excel based trackers


• Update claims diary/ files, diary follow ups with clients for additional information/ documentation as needed


• Assist team on claim recovery efforts


• Assist brokers and insureds with inquiries as needed


• Carry out sanctions and premium collection status checks


• Centralized Claims Mailbox management


• Maintain updated records up to date, including all relevant documentation

Conduct Standards

• You must act with integrity


• You must act with due skill, care and diligence


• You must be open and cooperative with the FCA, the PRA and/or other relevant regulators


• You must pay due regard to the interests of customers and treat them fairly


• You must observe proper standards of market conduct


• You must act to deliver good outcomes for retail customers

What you require for the role

• 2-4 years of experience in insurance / claims preferred


• Strong Excel skills (including lookups & pivots)


• Excellent communication skills


• Fluent in Spanish and English


• Ability to work on your own and as part of a team.


• Advanced numerical and attention to detail skills


• Flexibility to work within multiple platforms


• Bachelor’s degree or solid work experience


• Ability to productively leverage data and technology


• Open, innovative and inclusive mindset


• Collaborative spirit

What you can expect from us

We offer a vibrant, entrepreneurial, and collaborative culture guided by our values: Be Smart, Be Sensible, Be Open and Be More.

We know if we welcome and respect differences, we’ll attract and retain talent that brings a valuable diversity of perspectives and experience. We want all our colleagues to feel that they can bring their whole selves to work at Hamilton and know that they can be part of building a great company.

Hamilton offers a competitive salary with an annual performance-based target bonus and a comprehensive benefits package, to include:

• Hybrid working


• Matching 401K plan


• Medical, dental, vision, life, disability


• Generous time off (including parental leave)


• Continued support for professional development


• Gym subsidy


• My day (additional days leave for personal interests/wellness/charity work)