Claims Analyst

WHO WE ARE

A modern and agile company with the most finely meshed international network, Coface is a reference in credit insurance and risk management. With over 70 years of experience as an industry leader, and a team of 4,100 experts in over 65 countries, serving around 50,000 customers, Coface experts work to the beat of the global economy. Its ambition is to become the most agile, global trade credit insurance partner in the industry. We believe in business as a force for good in the world. For additional information on our organization, please visit www.coface-usa.com.

JOB SCOPE

Mexico City is home to Coface’s Shared Service Center, which provides service to both North & Latin America Region. The Shared Service Centre includes Claims & Debt Collection Analysis. The SSC activities are directly linked to Coface’s group processes and fiscal calendar, adapted for the local operational entities constraints and regulations.

MAIN ACTIVITIES

• Perform Claims operational activities including:
• KPIs: 95% Response time & 95% Quality -Small Claims analysis -Registration of a new claim -Acknowledgement email -Claims creation -TradeLiner review -Handling Modifications & Payments on existing claims -EDC claims creations -EDC claims modifications -Document Handling & SOCs
• Active back up for these activities when another team member is not available.
• Productivity: -Implement at least 1 improvement idea per Quarter. -Measure the time before and after the initiative is implemented. -Report the quick wins on time in the corresponding tool.
• Metrics: -Daily entry of volumes and time spent in each task.
• Ad hoc internal projects with a focus on consistency and continuous improvement.
• Perform all activities in respect with Coface integrity, security and reputation, by following all internal rules and controls.
• Potential evolution to other opportunities within the company.

MAIN GOALS

KPIs

• KPIs a. Comply with the above activities assigned according to the SLAs (normally 48 hrs), at 95% and Quality standards at 95% b. Measure the volumes worked and time spend in each activity. c. Escalate issues on time to the direct Manager
• Client focus a. Maintain good relationships with internal & external clients, including co-workers and local managers
• Governance a. SOP update every semester
• Productivity a. Implement 1 continuous improvement idea per Quarter b. Report it in the corresponding tool, in a timely manner
• Engagement a. Enhance & support cross-functional collaboration b. Solution-oriented mindset c. Show ownership & accountability on it’s work

THE CANDIDATE PROFILE

Soft Skills:

-Essential

· Accountability

· Detail oriented

· Critical thinking

· Team player

· Communication skills

· Well organized

· Proactive

· Professional behavior

· Supportive of change

-Technical skills:

-Essential

· Language skills

-English advance level

-Portuguese intermediate level

· Analytical thinking

· Numerical ability

· Result oriented

· Customer Oriented

-Desirable

· Insurance sector experience

· Intermediate Microsoft Excel

EDUCATION:

• Minimum- Bachelor's degree in either Business, Finance, Accounting, Risk Management or Law

EXPERIENCE:

• 2-3 years market experience in either: business, insurance, audit, finance, accounting or law

Location: Ciudad de México/Mexico City (Hybrid – 2 days onsite, 3 days remote)

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All your information will be kept confidential according to EEO guidelines.