Claims Analyst I

Description

The claims analyst I processes, tracks and maintains individual delivery services damage claim work orders to support accurate and efficient confirmation and billing of the responsible party and resolution of damage claim billing disputes, and responds to basic inquiries from external parties regarding damage claim activity.

Responsibilities
Monitor claims database to ensure that supporting documentation is received from the field for each claim; review supporting documentation for completeness and compare to record in the claims database for accuracy; post additional relevant information to the claims database for each claim; scan and file supporting documentation; forward completed claims for review; complete billing tasks and submit claims records for billing. (50-60%) Monitor general claims email and voice mail lines; respond to routine requests and forward other requests to the appropriate party; provide claims billing supporting data to responsible party insurance carriers upon request; where applicable, obtain police department reports; issue standard letters to responsible parties where charges are being reversed. (25-35%) Assist with the development and implementation of procedures and processes needed to support claims billing and recovery; develop recommendations to improve field organization accuracy, efficiency and compliance relating to claims cost tracking and reporting; assist with maintenance of a quality assurance program that monitors compliance with state regulations, customer service requirements and best practices. (5%) Assist with the development and delivery of training to internal employees regarding the proper process and procedures for documenting and submitting damage claims. (5%) Assist with preparation of reports filed with the Iowa Department of Transportation, the Illinois Commerce Commission, or law enforcement agencies. (5%) Work with all business partners to ensure timely completion of projects. (0-5%) Perform additional responsibilities as requested or assigned. (0-5%) Demonstration of knowledge and understanding of human performance improvement techniques. " Evaluate present practices and implement processes, concepts, training and tools to prevent, detect and correct human errors that may adversely impact the safe, reliable operation of the electric transmission and distribution system. "


Qualifications
Bachelor's degree in business or related field or equivalent work experience. (Typically, six years of related, progressive work experience would be needed for candidates applying for this position who do not possess a bachelor's degree.) One year of related work experience. Demonstrate familiarity with delivery functions and objectives, including distribution construction and repair methods and supporting work management tracking and costing systems. Demonstrate familiarity with laws and industry regulations and practices relating to distribution facilities placement and liability for damage to these facilities. Effective oral and written communication skills, including presentation skills. Demonstrate effective interpersonal skills and customer relationship skills. Effective analytical, problem-solving and decision-making skills. Ability to prioritize and handle multiple tasks and projects concurrently. Demonstrate ability to meet goals and produce desired results. Demonstrate proficiency with Microsoft computer applications including Word, Excel and Access. Employees must be able to perform the essential functions of the position, with or without an accommodation. We celebrate diversity, equity and inclusion, and we are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.