Claims and Client Care Advocate

• Supporting clients
  through the claims process from beginning to
  end
  
• Handling billing
  inquiries, coverage questions, and any other client
  inquiry that may arise
  
• Field inbound
  calls/text/emails/faxes regarding customer service
  requests.
  
• Investigate and
  solve complex problems with multiple parties
  involved
  
• Educate our clients
  on the details of their policies
  
• Identify and
  recommend cross -selling and upselling opportunities
  
• Leverage technology
  to meet our client’s evolving needs
  
• Work through
  customer service requests with quality and
  speed
  
• Build rapport to
  ensure that all clients are receiving the reputable G&G
  exceptional experience
  
• Work effectively in
  a collaborative team environment
  

Requirements

• A fast -learner who
  is meticulous, diligent, and proud about your
  work
  
• Adaptable,
  positively embrace change, and have a growth
  mindset
  
• Empathetic towards
  each client’s unique needs
  
• Open to two -way
  feedback and coaching, your success is our success!
  
• Interested in
  working in a fast -growing start -up environment
  
• Curious and willing
  to challenge the status quo
  
• Highly -motivated,
  have an entrepreneurial spirit, and a strong work ethic
  

• Excellent
  communication skills: written, verbal and listening
  
• Insurance
  experience is not required, we will reimburse
  licensing fees (license required before start date)
  and provide extensive training so you become an
  insurance expert!
  
• High School Degree
  or equivalent
  
• 1 to 2 years of
  relevant work experience
  
• Ability to
  multitask, strong computer, analytical,
  decision -making, time management, and organizational
  skills
  

Benefits

• Competitive base
  salary of $39,000 per year + bonus opportunity
  
• 15 days PTO + 8
  company Holidays + Your birthday
  
• Flexible
  schedule
  
• G&G provides a
  rich benefits package including health, dental, vision, and
  other supplemental health insurance options
  
• Retirement savings
  matching
  
• Company -sponsored
  team outings
  
• $15/mo
  gym/health/wellness stipend that increases with
  tenure
  
• 5 Star office perks
  including beverages and snacks
  
• A positive
  non -corporate atmosphere where diversity is
  valued
  
• Opportunity to win
  an all -inclusive trip to Mexico each quarter​
  
• Dynamic career
  growth and professional development opportunities within a
  growing company