Claims Assistant

JOB TITLE: Claims Assistant

DEPARTMENT: Claims Services

COMPANY OVERVIEW:

Carl Warren & Company, a Venbrook Claims Services company is a leading nationwide Third-Party Administrator (TPA) founded in 1944. Carl Warren has been a trusted partner specializing in property and casualty claims management, subrogation recovery, and litigation management for private and public sectors, insurance companies, and captives.

Our clients count on us to care for their needs when the unexpected happens. Our culture is derived from the people that create it. We are not different in what we do. We are different in how we do it. Our culture helps us collaborate, unite, and create a diverse workforce. Our people are at the core of our purpose, vision, mission, and values.

We offer competitive compensation and a comprehensive benefits package:

· 401k + employee match

· Medical, dental, vision, life, and disability insurance

· Paid Time Off (PTO)

· Paid Holidays

· Paid Sick leave

· Professional development programs

· Work-life quality and flexibility

JOB SUMMARY:

The Claims Assistant provides vital support to our professional liability claims staff, handling administrative tasks, managing communication with claimants, clients, and vendors, and maintaining the smooth operation of the claims processing unit.

POSITION REQUIREMENTS:

Interpersonal Skills

Excellent oral and written communication skills, including the ability to present information clearly and persuasively in both positive and negative situations.

Strong organizational skills and exceptional attention to detail.

Proficient with Microsoft Office applications; familiarity with claims management software is preferred, specific skills regarding Excel.

Ability to work effectively within a team environment and contribute to team efforts.

Technical Skills

Minimum typing speed of 50 WPM with 95% accuracy.

Experience in handling standard office equipment.

DUTIES/RESPONSIBITIES

Set up new claim files according to department protocols.

Assist in the preparation of monthly and quarterly reports as requested by clients or management.

Process claims payments and manage the mailing and delivery of special requests.

Provide basic information to insureds and claimants about liability and coverage, interpreting file notes to update on the claims process.

Maintain professional liability manuals and perform other administrative duties as required.

Contribute to team efforts by accomplishing related tasks as needed.

EDUCATION/EXPERIENCE

High school diploma or GED required.

At least one year of clerical or customer service experience, preferably in a claim’s environment.

WORK ENVIRONMENT

This is an onsite role.