Claims Assistant

The primary objective of this role is to deliver exceptional administrative claims support to the claims and leave management teams, as well as the leadership at Southern Company Gas and its subsidiaries. 

JOB RESPONSIBILITIES & ACCOUNTABILITIES BY COMPETENCY 

Functional Expertise:

• Complete intake, triage, set-up and assignment of general liability, workers' compensation, and vehicle accident claims. 
• Pay vendor invoices related to department expenses. 
• Perform accurate data entry and maintain detailed records. 
• Assist Claims Assistant Supervisor with coordination and execution of Cristo Rey Atlanta Corporate Work Study Program. 
• Schedule and coordinate department meetings: set up meetings, video conferences, and order catering as needed. 
• Provide overall support for meetings. 
• Communicate effectively with internal and external stakeholders. 
• Order office supplies and maintain supply inventory. 
• Ensure compliance with company policies and regulations. 
• Prepare reports and documentation as required. 
• Processes payments for the Claims Department including worker’s compensation medical bills.   
• Perform any duties as requested by management. 
• Manage Gas Claims Department email box. 
• Complete assignments in the Claims Assistant email box. 
• Send out acknowledgment letters on new claims. 
• Process settlement payments for Legal Department and Claims staff as needed. 
• Request W-9’s and vendor ID numbers for claimant payments. 
• Open and distribute mail including Fed Ex which requires establishing/maintaining an account. 
• Filing and overseeing projects related to retention requirements. 
• Responsible for the claims 800 Line, removing voicemails and returning calls. 
• Manage faxes and attaching documents to applicable files. 
• Establish approved reserves in Assure. 
• Process Miscellaneous Checks in Oracle and Assure. 
• Process subrogation receivables/payments. 

Business Acumen: 

• Ability to plan, execute, and oversee projects efficiently. 
• Understand the organization's goals and align administrative tasks to support these objectives. 
• Effective verbal and written communication to interact with colleagues, clients, and stakeholders. 
• Ability to identify issues and develop effective solutions. 
• Prioritize tasks and manage time effectively to meet deadlines. 
• Familiarity with office software, databases, and other technology tools. 
• Provide excellent service to internal and external clients. 
• Ability to analyze data and make informed decisions. 
• Be flexible and open to change in a dynamic work environment. 

Engagement:

• Effectively coordinates with Claims Adjusters and Claims Leadership Team. 
• Collaborates with Legal Department on litigated cases. 
• Proactively identify areas for improvement and taking action. 
• Actively seek constructive feedback. 
• Organize and/or participate in activities that promote a positive workplace culture. 
• Keep open lines of communication with team members and management. 

Driving Results: 

• Organizational Skills: Ability to manage multiple tasks, prioritize, and keep track of deadlines. 
• Attention to Detail: Ensuring accuracy in all tasks, from data entry to scheduling. 
• Time Management: Efficiently managing time to maximize productivity and meet deadlines. 
• Technical Proficiency: Competence in using office software and tools, such as Microsoft Office Suite, Oracle, and GCMA|CC&B. 
• Professionalism: Maintaining a professional demeanor and confidentiality in all interactions. 
• Initiative: Proactively identifying opportunities for improvement and taking action. 

Education, Certifications/Licenses:

Required:

• High school diploma or GED 

  Preferred: 

• Associate In Claims (AIC) 

Related Work Experience: 

Required:

• 1-2 years administrative support experience with strong customer service and data entry skills. 
• Equivalent academic education and experience.

Specific Skills & Knowledge: 

Required:

• Computer literacy – advanced data entry proficiency 
• Interpersonal skills including negotiation skills 
• Analytical and research skills 

Working Conditions/Physical Requirements: 

• Travel:  Occasional 
• Work Environment:  The incumbent works in an office environment