Claims Coordinator

About ITS Logistics

Are you ready to unleash your potential and be a part of one of the fastest growing, exciting, logistics companies in the US? ITS Logistics is a premier Third-Party Logistics company that provides creative supply chain solutions. With the highest level of service, unmatched industry experience and work ethic, and a laser focus on innovation and technology–our purpose is to improve the quality of life by delivering excellence in everything we do.

At ITS, we invest in your personal and professional growth, providing the tools, resources, and support you need to unleash your full potential, collaborate with like-minded teammates, and seize limitless opportunities. By joining our all-star team, you will be part of an organization that values your unique skills, encourages your drive for excellence, and recognizes your unwavering commitment to achieving our shared goals.

We empower our team members to become champions in their respective fields by nurturing a culture of collaboration, competition, and unyielding resilience. We believe that together, we can conquer any challenge and achieve remarkable victories. Want to learn more about ITS Logistics? Check out our website! www.its4logistics.com

About the Position

The Claims Coordinator role at ITS is responsible for coordinating all efforts across the asset-lite division as it relates to claims on ITS assets (trailers). The incumbent must be highly motivated, detail-oriented, and organized. Under the supervision of the Manager of Asset Maintenance, the Claims Coordinator plays a crucial role to our asset-lite strategy and comes with the following responsibilities:

· Triage repair requests and route to the appropriate claims pipeline accordingly.

· Enter and maintain asset claim details into the Asset Management System.

· Collect all pertinent information about the claim from multiple parties including all applicable details, i.e. pre/post trip inspections, photos, carrier documentation, customer requirements, etc. · Collaborate with the Legal team to ensure maximum collection of funds for an ITS asset claim for damage.

· Responsible for managing claims in each stage of the lifecycle from initiation through collection of funds.

· Coordinate communication between brokerage teams and the legal team to collect funds as quickly as possible.

· Create and maintain routine reporting to measure results and effectiveness of the claims process.

· Key Performance Metric is to increase funds collected from third parties as a result of a claim, i.e. carrier, customer, vendor, etc. and to decrease cycle time of receiving funds.

· Manage the claims aging process to the highest levels of efficiency.

About the Requirements

· 1 year minimum experience in logistics, transportation, supply chain or related field.

· Bachelor’s Degree in Business, Legal, Project Management and/or related field preferred.

· Experience working in a fast-paced, high volume environment required.

· Highly collaborative, team oriented with high emotional intelligence.

· Highly adaptive and comfortable with ambiguity and change.

· Proficient in Microsoft Suite

· Ability to effectively and efficiently prioritize tasks.

· Comfortable communicating via phone and email to recover funds with third parties