Claims Coordinator

Claims Coordinator– Freight Consolidation

RLS Logistics

RLS Logistics is a nationally recognized cold chain logistics provider offering LTL and TL transportation, cold storage warehousing, and e-commerce fulfillment services. Founded in 1968, we are a family-owned company experiencing rapid growth and looking for energetic, hardworking individuals to join our team.

“Here at RLS we are excited about the direction our company is headed, and the main reason is because of our team members. RLS does not make a product—we provide a service, and the level at which we provide those services is a direct reflection of the strength of our team. Our customers are able to focus on what they do best and trust us to do what we do best. The hard work, determination, and initiative our team members bring to work every day is one of our greatest value propositions.”
— Russell Leo

The Role

As an Claims Coordinator – Freight Consolidation, you will be responsible for managing the full freight claims process and supporting customer satisfaction through accurate reporting and resolution.

What You’ll Be Doing

• Manage the entire freight claims process

• Complete all required reporting forms

• Process all claims for and against RLS

• Compile and report claim status updates

• Manage all returns to the cross-dock facility

• Coordinate customer dispositions of OS&D product, including trans-shippers and returns

• Ensure total customer satisfaction

• Maintain knowledge of claims rules and regulations

• Meet performance metrics as outlined by management

• Perform other duties as assigned—teamwork is essential to getting the job done

What You Need to Succeed

• Education: High School Diploma or GED

• Experience: Not required

• Licenses/Certifications: None required

• Travel: None

• Physical Requirements: N/A

• Behavioral Expectations:

  • Be Humble

  • Stay Hungry

  • Live Smart

Work Environment & Schedule

• Environment: Fast-paced, challenging workplace with opportunities for personal and professional growth

• Setting: Office environment, business casual attire

• Schedule: Weekdays

Benefits

• Medical and Dental Insurance

• Paid Time Off (PTO)

• 401(k) with company match

• Team member recognition awards

• Education and development opportunities

Reporting Structure

• Reports to: Operations Manager, Freight Consolidation

• Direct Reports: None
   

RLS Logistics is an Equal Opportunity Employer (EOE)