Claims Coordinator

Duties/Responsibilities: 

• Manage moderate to complex physical damage claims from start to finish with minimal oversight. 

• Conduct detailed assessments of equipment damage using photos, estimates, or field inspections when necessary. 

• Coordinate with repair vendors, parts suppliers, and internal teams to manage and resolve repair processes quickly and cost-effectively. 

• Evaluate and negotiate repair estimates, labor rates, and parts to ensure alignment with internal standards and cost targets. 

• Maintain detailed and accurate claim records, documentation, and communications in the claims system. 

• Partner with Safety, Maintenance, Operations, and Legal departments to investigate incidents, establish liability, and gather supporting evidence. 

• Identify subrogation opportunities and assist with recovery efforts from third parties when applicable. 

• Serve as a mentor or technical resource to Physical Damage Adjuster I team members, sharing knowledge and offering guidance. 

• Monitor and report on claim trends, delays, and cost drivers; suggest and support process improvements. 

• Support departmental audits, reporting, and special projects as needed. 

Schedule: Monday - Friday; 9am-6pm

Talent Requirements: 

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred. 

• 3–5 years of experience in physical damage claims, commercial fleet maintenance, or a related field. 

• Advanced understanding of truck/trailer construction, damage assessment, and repair processes. 

• Experience with claims management systems and strong computer proficiency (Microsoft Office Suite). 

• Strong negotiation, problem-solving, and organizational skills. 

• Ability to work independently while managing competing priorities and deadlines.