What You’ll Do

Claims Intake & Reporting

• Receive and intake claims from all sources
• Enter claims into AMS accurately
• Report claims to carriers within 24 hours

Client & Internal Communication

• Send claim acknowledgments to clients and producers
• Provide routine claim status updates
• Serve as liaison between clients, carriers, TPAs, and attorneys

Claims Management

• Maintain claim diaries and follow-ups
• Proactively follow up with adjusters
• Coordinate ongoing claim activity

Documentation & Reporting

• Document all claim activity in AMS
• Prepare and deliver loss runs
• Ensure files are complete and audit-ready

Client Risk Support

• Provide claim kits at renewal
• Distribute WC posters and injured worker cards
• Supply carrier reporting instructions including claim reporting kits

What We’re Looking For

• Strong attention to detail and organization
• High sense of urgency and accountability
• Excellent written and verbal communication
• Ability to manage multiple tasks and deadlines
• Insurance experience preferred (commercial lines or workers comp a plus)
• Experience with AMS systems (AMS360, etc.) is a plus

What You’ll Get

• Competitive salary + growth path
• High-impact role with visibility to leadership
• Opportunity to help build and improve internal processes
• Supportive, performance-driven team environment

Why This Role Matters