Claims Litigation Specialists, Canton MA/Westlake, TX 
 

Who We Are

Enservio provides services that help adjusters and claims professionals solve one of the biggest issues in property insurance – quantifying and valuing what’s inside a policyholder’s home. We minimize back and forth with our customer by providing them the most accurate settlement reports to aid in their Content Claim process.

The Role

The Litigation Specialist is responsible for processing litigation claims and other litigation assignments from the point of customer intake, through the valuation process.  The Litigation Specialist must have an extremely high level attention to detail and the ability to creatively analyze data with an eye toward the problem at hand.  The Litigation Specialist will need to work directly with our customer base, which may include attorneys, to understand and support their needs, offering guidance and expertise as a contents valuation expert.  The Litigation Specialist must be able to work effectively under pressure to produce exceptional quality on tight deadlines and manage expectations accordingly. 

Job Responsibilities

• Correspond with adjusters and attorneys re: new assignments and work in progress
• Ensure proper contracts and retainers in place for new customers
• Create cost estimates for approval
• Review and manage litigated contents claims involving disputed ownership, valuation, scope, depreciation, or coverage Analyze deposition transcripts and other legal documents for information pertaining to contents valuation, synthesize all available information
• Monitor litigation deadlines, court requirements, and attorney requests to ensure timely responses and compliance
• Communicate professionally with insureds, public adjusters, attorneys, and internal stakeholders during high-conflict claim situations
• Problem solve and make recommendations when information is lacking or unclear
• Match large batch photo and receipt files to inventory lists
• Research and review pricing to ensure exceptional quality and defensibility
• Create custom excel reports with multiple settlement scenarios
• Prepare narrative summaries to accompany valuation reports

Requirements

• 3–5+ years of experience handling contents claims, personal property valuation, litigation support, or complex insurance claims
• Strong understanding of homeowners and personal property insurance coverage, policy interpretation, and claims practices.
• Experience reviewing inventories, replacement cost evaluations, depreciation methodologies, and total loss documentation.
• Knowledge of litigation processes, discovery procedures, mediation, arbitration, and claim file preparation.
• Ability to analyze large volumes of claim documentation with strong attention to detail and accuracy.
• Excellent written and verbal communication skills with the ability to communicate professionally with attorneys, insureds, adjusters, and leadership.
• Strong organizational and time management skills with the ability to manage multiple deadlines and priorities.

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time.  Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.