Claims Manager

Claims Processing and
Management:

• Oversee the end -to -end claims
  process, from initial claim notification to settlement and closure.
  
• Ensure that all claims are
  processed in a timely and accurate manner, adhering to company policies
  and regulatory requirements.
  
• Review and assess complex and
  high -value claims, providing guidance and support to claims adjusters.
  

Team Leadership:

• Lead, mentor, and develop the
  claims team, ensuring they have the skills and knowledge required to
  perform their roles effectively.
  

Customer Service:

• Ensure a high level of customer
  satisfaction by addressing customer inquiries, complaints, and disputes
  promptly and professionally.
  
• Develop and implement customer
  service strategies to enhance the overall claims experience for
  policyholders.
  

Claims Analysis and
Reporting:

• Monitor and analyze claims data to
  identify trends, risks, and opportunities for improvement.
  
• Prepare regular reports on claims
  performance, including loss ratios, claims processing times, and customer
  satisfaction metrics, for senior management.
  

Compliance and Risk
Management:

• Ensure that all claims activities
  comply with legal and regulatory requirements, as well as internal company
  policies.
  
• Work closely with the risk
  management team to identify and mitigate potential risks associated with
  claims.
  

Process Improvement:

• Identify and implement process
  improvements to enhance the efficiency and effectiveness of the claims
  department.
  
• Utilize technology and data
  analytics to streamline claims processes and reduce processing times.
  

Vendor Management:

• Manage relationships with external
  service providers, such as loss adjusters, legal firms, and repair
  contractors, to ensure quality service delivery.
  

Requirements

• Bachelor’s degree in
  Business Administration, Insurance or a related field.
  
• Proven experience in a
  similar role, from the insurance industry.
  
• Professional
  certification in insurance (e.g., ACII, AIIK) is preferred.
  
• Advanced training in
  claims management or risk management is an advantage.
  
• Proficiency in
  Microsoft Office Suite and other relevant software applications.