Claims Manager (DC)

Work for a company where you make a difference in people's lives every day!

At GT, we know that our people are at the heart of our success. If you love your work, enjoy collaboration, and want to learn, you’ve come to the right place! Let us help you discover a new passion for doing good in a growing industry.

GT Independence has won numerous awards and recognitions for being a great workplace, including being named a National “Best and Brightest Companies to Work For” in 2025! We also received the "Great Place Place To Work" Certification for 2025-2026!

The Claims Manager is responsible for management of the claims function within an area led by a Director of Operations.

Responsibilities and Duties:

• Compiling requirements and creating billing procedures for new agencies


• Developing and testing more efficient means of computing/creating billings


• Monitoring accounts receivable


• Leading collections efforts within the department


• Ensuring that invoice tracking is updated on a perpetual basis


• Approving all write-offs and investigating trends/issues as appropriate


• Identifying performance issues and facilitating training when appropriate


• Collaborating on improvements with other departments to improve efficiency through technology and procedures with other departments

Supervisory Tasks:

• Supervision of the claims functions and staff


• Coordination of the training of new employees on different calculation methods, software programs, billing formats, culture of the department, and core values of GT Independence


• Maintaining the billing schedule and prioritizing workflow of the department


• Oversight and assistance in maintenance of authorization/utilization management


• Coordination with other Business Unit Managers on procedure issues

EDUCATION

• College: Bachelor's Degree Preferred

Job-Related Experience: Two years relevant experience preferred

GT Independence is a national, family-owned organization and a trusted leader in personal and financial services for people in need of home and community-based care throughout the country. We help thousands of people in public health programs across the country find and hire their own personal assistants.

Our Operations team strives to create trust, autonomy and even fun. We believe that everyone can contribute and that the best employees are intrinsically motivated, so we excel because we respect each other and we love what we do.

We value excellence, but we won’t micromanage to achieve it. If you are self-motivated, we’ll give you the freedom to succeed on your own. Team members enjoy flexible time off, competitive wages and benefits and the opportunity to grow professionally.
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What Culture & Belonging Means at GT: Bring Your Authentic Self To Work

GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.