Job Overview:
The Claims Manager / Estimator writes accurate property repair estimates using Xactimate software based on on-site inspections for water, fire, hail, wind, and other disaster-related claims.
In this role, you manage Third-Party Administrator (TPA) losses, fulfill specific program guidelines, and act as a consultant for insurance carriers.
You are assigned a primary geographic territory but may cross territories based on demand.
Day-to-Day Responsibilities:
Estimate & Supplement Management: Inspect sites to create repair estimates. Review peer estimates internally and process supplement approval requests submitted by Project Managers.
Project Handovers: Lead kick-off meetings with the accounting and project management teams before handing off the project to ensure structural alignment. Complete the "Baton Pass" to the customer, explain work authorizations, and collect signed paperwork.
Financial & Insurance Logistics: Review financial documents, collect deductibles prior to repair starts, and explain estimates clearly to insurance adjusters, carriers, and TPAs to secure profitable jobs.
Emergency (EMG) Response: Handle incoming emergency requests during business hours (such as tree removal, board-ups, and tarping). Deploy response teams and explain the process to clients over the phone.
Documentation & Tech: Routinely use Matterport 3D scanning technology and meticulously log file updates in DASH, Xactanalysis, and TPA databases.
On-Call Rotation: Participate in a 24-hour emergency on-call rotation once every 12–14 weeks. This requires weekend/evening availability and a maximum sense of urgency.
Required Qualifications & Skills:
Xactimate Expertise: Prior experience using Xactimate software is strictly required. Level 1 or Level 2 certifications are preferred but not mandatory.
Industry Knowledge: Understanding of insurance carrier requirements and TPA program guidelines is preferred. IICRC property restoration certifications are a plus.
Education & Licensing: High school diploma or G.E.D. equivalent alongside a valid driver’s license with a satisfactory driving record.
Soft Skills: Exceptional written communication and empathetic customer service skills to support property owners under high-stress conditions.
Software Literacy: Professional familiarity with standard smartphone applications, databases, and Microsoft Office (Word, Excel, Outlook).
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