Claims Processor

Description

This is a full-time, onsite position based in Sunrise, Florida

MASA is seeking a new member to join our dynamic Claims team. As our new Claims Processor, you'll provide collaborative support and process medical claims with attention to detail, compassion, and quality.

Compensation: $24.00 - 26.00 per hour, plus benefits

Location: 1301 International Pkwy, Suite 300, Sunrise, FL 33323

Work Hours: Monday through Friday, 9:00 AM to 5:00 PM

About Us

MASA has been a leader in emergency medical transportation insurance since 1974. We're not just a company – we're a close-knit team dedicated to "Protecting families with compassion when others don't." Our professional yet friendly company culture fosters collaboration, innovation, and a clear mission that resonates through every role as we support our expanding base of 2+ million members across the United States and the Caribbean. Learn more at https://www.masamts.com

What You Will Do

Reporting to our Claims Manager, we will count on you to support our claims process. Your main responsibilities will include:

Medical Claims Handling:

• Manage personal queue of assigned medical claims
• Verify coverage and maintain accurate records.
• Interact with providers to obtain additional required documentation.
• Set up and scan new claims to be processed.

Customer Service Excellence:

• Deliver exceptional support to members, providers, and other departments via phone, email, and chat channels.
• Demonstrate attention to detail, empathy, and active listening skills.

Product Knowledge:

• Serve as a MASA product knowledge expert, including member benefit coverage.
• Understand insurance regulatory requirements.

What We Need From You

• 2+ years of previous medical claims work experience with an insurance company, third-party administrator, or biller (hospital, physician practice).
• Experienced with Explanation of Benefits (EOB) forms from primary insurance companies and Health Insurance Claim Forms (HCFA or 1500 forms).
• A high school diploma or equivalent.
• Previous customer service experience with strong verbal and written communication skills.
• An ability to organize, prioritize, and execute your work in a manner that meets established claim/recovery service standards and benchmarks.

What We Will Provide You

• Competitive salary and comprehensive employee benefits programs. Benefits include medical, dental, and vision insurance with highly rated carriers; a 401(k) program with a company match; paid time off; company-paid short-term disability, long-term disability, and basic life insurance; and a free MASA membership.
• A professional and friendly company culture that supports a clear mission: "Protecting families with compassion when others don’t."
• An opportunity to unleash your expertise and create a lasting impact on our journey of growth and success!

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