Claims Service Representative (Attorney Support; Onsite)

The Company  

At Utica National Insurance Group, 1,400 employees countrywide take our corporate promise to heart every day: To make people feel secure, appreciated, and respected.

Utica National Insurance Group is an "A" rated $2.0B award-winning, nationally recognized property & casualty insurance carrier.

Operating along the Eastern half of the United States, our Home Office is based in Central New York, with Regional Office locations in NYC, Dallas and Charlotte.

What you will do

This is an entry-level role that supports our Staff Attorneys within the Claims Department on a variety of important administrative tasks and assignments. The Claims Support role helps keep our claims processes efficient, organized, and moving.  With skills in communication, detail orientation, and organization, you will assist with acquiring inter-departmental information, troubleshoot systems issues, mail claims related documents, and prepare report summaries.  Other administrative tasks will be assigned to help you learn, grow, and develop into the role. This role is performed completely onsite at the New Hartford, NY office.

Key responsibilities

• Process and mail any necessary documents, checks, and letters to be sent to relevant parties, as requested by the Claims staff.


• Request and obtain relevant documentation for a claim as requested by the Claims staff and ensure timely follow up.


• Liaise with other departments to acquire information and relay to relevant parties.


• Perform work within vendor web portals and submit tickets as needed to address any systems issues.


• Read, interpret, and summarize data reports for Claims Staff.

Additional responsibilities 

• Performs other duties as assigned.


• Conforms with all corporate policies and procedures.

What you need

• Associate's degree preferred or equivalent experience.


• 2 years working in a Claims environment preferred, but not required.

Salary range: $34,000 - $40,900

The final salary to be paid and position within the internal salary range will take into consideration the individual’s work experience, geographic location, education, certification(s) or additional qualifications, and scope and responsibilities within the role. 

Benefits:                              

We believe strongly that talented people are core to our success and are attracted to companies that provide competitive pay, comprehensive benefits packages, career advancement and challenging work opportunities. We offer a Comprehensive Benefits Plan for full time employees that include the following:

• Medical and Prescription Drug Benefit


• Dental Benefit


• Vision Benefit


• Life Insurance and Disability Benefits 


• 401(k) Profit Sharing and Investment Plan (Includes annual Company financial contribution and discretionary Profit-Sharing contribution based upon annual company financial results)


• Health Savings Account (HSA) 


• Flexible Spending Accounts 


• Tuition Assistance, Training, and Professional Designations


• Company-Paid Family Leave


• Adoption/Surrogacy Assistance Benefit


• Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance


• Student Loan Refinancing Services


• Care.com Membership with Back-up Care, Senior Solutions


• Business Travel Accident Insurance


• Matching Gifts program


• Paid Volunteer Day


• Employee Referral Award Program


• Wellness programs


• Personal insurance discount

Additional information

This position is a full time hourly, non-exempt (overtime eligible) position.

Utica National is an Equal Opportunity Employer.

Apply now and find out what it’s like to be a part of an amazing team, thrive in an exciting environment and work for a company you can be proud of. Once you complete your application, you can monitor your status in the hiring process by logging into your profile. A representative from our Talent Acquisition team will be in touch regarding any change in your candidacy.