Claims Specialist

Argo Group and Farm Family are specialty property and casualty insurance brands whose underwriting companies are wholly owned subsidiaries of Brookfield Wealth Solutions, a leading provider of wealth and insurance solutions. Argo and Farm Family partner with agents and brokers to help businesses stay in business, delivering collaborative insurance solutions for niche markets.

Job Description

PURPOSE OF THE JOB:  

The Specialists are responsible for the investigation, evaluation, negotiation and settlement of claims.  This includes assessing coverage, contacting the customers, investigating the facts surrounding the loss, arranging inspection, experts, and third parties; collecting information and evaluating complexity of loss of claims when needed; negotiating loss settlements either directly with our customers or through their assigned counsel and finalizing settlement. Specialists are required to understand and comply with Insurance Regulations, Statutes, and case law accordingly.  The Specialists work closely with other departments, vendors and defense counsel as needed throughout the claim process. Depending on the level of complexity, claim values can range from a nominal amount to millions of dollars.    

ESSENTIAL FUNCTIONS:

• Total Loss Specialist – Negotiates and settles total losses including auto, boats, RVs and Commercial heavy equipment.

• Processes claims according to applicable state mandates.

• Demonstrates responsibility for investigating coverage issues and/or liability claims, as needed.

• Confirms coverage and the facts of loss through their investigation.  This helps determine not only liability but the extent of loss (or injury, damage, etc.), if applicable.

• Determines the appropriate method of inspection or review of facts.

• Makes liability determination for based on investigation and the applicable liability law. Includes sending out required forms & obtaining releases as needed, negotiating settlements with customers or their legal representatives. 

• Ensures compliance with state regulations and requirements.

• Focuses primarily on proper investigation, evaluation, negotiation and settlement of all claims moderate to serious complexity.

QUALIFICATIONS:

• 4 years’ claims experience.

• Maintain Continuing Education (CE) requirements for state licensing when appropriate.

SPECIAL POSITION REQUIREMENTS:

• The position is physically comfortable; essentially normal office environment with acceptable lighting and temperature; the individual has discretion about walking, standing, etc.

PREFERENCES:

• Bachelor’s degree in a related field or the equivalent years’ work experience.

JOB FAMILY:

Claims Specialist

Sr. Claims Specialist

Salary range is $53,000 - $67,000

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.