Claims Specialist - Career Growth Potential

Are you passionate about helping others navigate through challenging situations? Do you thrive in environments where empathy and problem-solving skills are key? If so, we have an exciting opportunity for you to join a dynamic team dedicated to providing exceptional customer service and support.

Our company, recognized for its commitment to excellence and integrity, is seeking Claims Representatives to assist individuals in resolving personal lines claims efficiently and effectively. If you're looking for a fulfilling career where you can make a difference every day, we invite you to apply and become part of our mission to support and advocate for our customers when they need it most.

This position is 100% REMOTE (MUST be able to work weekends) so we do expect it to move fast!
 

Be sure to APPLY TODAY!

What will you be doing:

• Own the customer experience by establishing trust and building relationships to provide first-line customer service contact for claims reporting activity related to personal lines.
• Utilize claims call center best practices in all activities, including customer complaint handling and escalation.
• Verify coverage under various policies or policy provisions based on variances of state, jurisdiction and regulatory requirement.
• Thoroughly and efficiently handle inquiries from policyholders and claimants.
• Respond effectively and appropriately to sensitive events and/or situations as needed.
• Proactively contacts policyholders/claimants for additional information to expedite proper handling of claims.

What you'll have:

• High School Diploma
• 1+ year of work-related customer service experience; prefer experience in the insurance industry
• Strong problem solving, multi-tasking, analytical, and computer skills
• Verbal and written communication skills
• Ability to efficiently navigate and operate personal computer and all related claims/business software

** 100% REMOTE - Variety of schedules available which all include a weekend day (Saturday or Sunday). Candidates will have the option to choose the schedule that best meets their needs on a first-come, first-served basis. **