Claims Support Manager

Slide Insurance - Fun. Innovation Driven. Fueled by Passion, Purpose and Technology.

At Slide, you will not only be part of a successful team, but you will also be a part of our Slide Vibe/award winning culture where collaboration and innovation are expected, recognized and awarded!

What you will be doing:

• Maintain document procedures and job aids for all Claims Support tasks.


• Maintain team metrics, analyze, and report performance results to Claims leadership.


• Monitor the performance of the Claims Support Representatives to ensure all assigned tasks are completed within defined deadlines, provide guidance as needed.


• Monitor the processing of all incoming mail and e-mail to ensure proper scanning and/or indexing to the appropriate claim files.


• Ensure all claim file requests are processed by the Claims Support staff in an accurate and timely manner.


• Provide oversight of all claim reassignments, onboarding, offboarding, and/or team change requests.


• Ensure Claims reports and rosters are updated to reflect all changes related to staffing and productivity.


• Support and guide Claims Support Representative team with complex task assignments.


• Oversee the input of First Notice of Loss Claims in Claims Management System, as needed.


• Continuously evaluate, coordinate, and prioritize critical and time sensitive work items for the Claims Support team.


• Provide leadership to team members and regularly conduct effective and timely structured Progress and Growth conversations.


• Collaborate with Claims Leadership to proactively identify process improvement opportunities and implement effective solutions.


• Facilitate a work environment that fosters and supports ethical decision-making and actions by motivating, promoting, and modeling ethical behavior, as well as executing job responsibilities in accordance with Slide's core values and policies.


• Performs other duties as assigned.

What you have:
Education, Experience, and Licensing:

• Bachelor’s degree or an equivalent combination of a High School diploma and pertinent work experience is required.


• Minimum 5 years of experience working with diverse types of claims in the Homeowner’s Property & Casualty insurance industry required.


• Minimum 2 years of people leadership experience


• Minimum 3 years of experience with Florida insurance laws and Florida good faith claims handling required.


• Active Florida 6-20 Resident All Lines Adjuster License is a plus.


• Industry designations or certifications a plus.

Qualifications/Skills and Competencies:

• Strong proficiency in MS Office programs including Excel, Word, etc.


• Excellent interpersonal skills with a focus on excellent customer service.


• Strong planning and organizational skills.


• Demonstrated leadership and managerial skills.


• Strong verbal and written communication skills.


• Knowledge of property claims practices and legal terminology.


• Ability to prioritize, plan and organize responsibilities.


• Excels in a fast-paced environment.


• Proficiency in a variety of claims-related platforms including but not limited to Xactimate and Guidewire.


• Working knowledge to interpret and apply laws, rules, regulations, policies and procedures, and department operational guidelines in daily functions.


• Strong analytical, organizational, negotiation and communication skills.


• Desire to live Slide's Core Values.

What Slide offers to you:

The Slide Vibe - An opportunity to be a part of a fun and innovation-driven culture fueled by Passion, Purpose and Technology!  Slide offers many opportunities to collaborate and innovate across the company and departments, as well as get to know other Sliders. From coffee chats, to clubs, to social events - we plan it, so all Sliders feel included and Enjoy their Journey.

Benefits - Created using Slider feedback, Slide offers a comprehensive and affordable benefits package to cover all aspects of health...Physical, Emotional, Financial, Social and Professional.  A Lifestyle Spending Account is set up for each Slider and Slide contributes to it monthly for use on any benefit that individually suits you - Health Your Way!

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