Claims Support Specialist

The Claims Support Specialist works independently, troubleshoots problems, follows through on all tasks, and reports claims to various carrier partners. They work closely with all UNICO employees, carrier partners, and clients to support the Account Managers, Risk Advisors, Carrier Partners, and clients & ensure that all claims are submitted promptly with proper details. They provide the highest quality of professional service to every customer. This includes answering questions and maintaining claims details. 

• Work with clients and internal team to ensure accurate, prompt, and smooth handling of all claims, ensuring that established processes are followed. 
• Follow up with carrier claims departments within the period set by company standards to identify claim number and adjuster assignment. 
• Preparation of new client claim kits, obtaining & analyzing loss runs, creating loss ratio/analysis reports, and providing loss summaries for our clients.  
• Provide RAs and Account Managers with updates verbally or in writing via email upon request. 
• Ensure claim supporting documents are forwarded to the assigned adjuster and documented properly in the agency management system per company procedures. 
• Provides exceptional customer service on a variety of incoming/outgoing inquiries via telephone and email correspondence by utilizing verbal and written communication skills. 
• Works with RAs, Clients, Account Managers, Claims Advocates, Adjusters, and other internal departments. 
• Ability to work independently, solve problems, and handle claims, calls, and emails. Regular and predictable attendance is essential. 
• Assist Claims Advocate with various requests to provide white glove claims service to clients. 
• Coordinate scheduling and attend quarterly Teams claim review meetings with carrier partners and clients. 
• Attend staff meetings as needed. 
• Assist with other projects as assigned. 

Professional Requirements

• Education: High school diploma or GED; college degree preferred.
• Experience:1-3 years of client-facing professional experience, insurance experience a plus
• Licensure: no requirement upon hire, Desire to work towards P&C license for career pathing 

Skills | Abilities

• Team members are expected to embody our core values of Professional, Trust, Positive, and Team Player in all aspects of their work and relationships. 
• Email, telephone, and in-person communication skills 
• Detail-oriented and organized 
• Highly responsive and customer service-oriented 
• Ability to use computer systems, including but not limited to Microsoft Word, Excel, Outlook, AI-supported software and Agency Management Software. 
• Navigate various carrier databases.