Claims Team Lead

Description

*This position is in office full time, 5 days a week and does not have an option for hybrid or remote due to the nature of the role.*  

Who are we?

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company®,” we define success as a measure of the relationships we’ve built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. That’s the power of “nice”. At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.

Does this opportunity interest you?

Umialik Insurance Company, a member of the Western National Insurance Group, is seeking a Claims Team Lead. 

The individual in this role will have the opportunity to oversee the administration of claims activities for assigned small units to meet expected service levels with policyholders and agents and maintain appropriate records / documentation. They will provide daily management to their assigned team through staffing, performance management, training, and development. Lastly, they will maintain technical subject matter responsibility and the handling of an active claim load.

What are the responsibilities and opportunities of this role?

• Develops and implements claim strategies and recommendations for handling teams’ claims.
• Responsible for ongoing implementation of the core business attributes (Empowerment, Accountability, and Connectiveness).
• Uses established practices, processes, and procedures for claims handling in accordance with best practices.
• Selects, coaches, develops, and retains staff to achieve company, departmental, and individual goals.
• Assists with the development of team member competencies and expertise.
• Participates in initiatives to develop and improve processes and policies.
• Performs special projects and other duties as assigned.
• Makes decisions guided by specific policies and objectives.
• Assists in formulating recommendations on difficult problems.
• Interprets and executes policies and guidelines. 
• Utilizes knowledge, experience, and available resources to find solutions.
• Evaluates and participates in the development of improvements and helps implement changes.
• Applies knowledge and experience to help solve problems of broad scope and complexity.
• Identifies and analyzes patterns from partial and / or conflicting data to find solutions.
• Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolved.

Requirements

What are the must-have qualifications for a candidate?

• Strong claims processing and case management experience.
• Experience working with all levels of claims complexity across all lines of coverage and / or line predominate in unit.
• Ability to recognize needs of unit and own responsibility relative to other areas / customers.
• Ability to build and maintain relationships.
• Strong negotiation skills.
• Strong judgment and conflict resolution skills.
• Strong organizational and facilitation skills.
• Bachelor's degree in business or other related field of study; equivalent experience in lieu of degree acceptable.
• Related insurance designations preferred, but not required (e.g., CPCU, AINS).
• Proficient use of various core systems, office and computer equipment, and software packages.

Compensation overview

The full hiring range for this role is $85,470 – $117,579, annually. However, the base pay offered may vary depending on the job-related knowledge, skills, credentials, and experience of each candidate as well as other factors such as the scope and location of the role. Candidates looking for compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and/or may be considered for other positions.

Culture and Total Rewards

Western National has long been known as “The Relationship Company®” and caring for our employees is part of that relationship commitment. We value connectiveness, empowerment, and accountability, and we believe that our employees are our biggest asset. 

Currently ranked as the 41st largest private company by revenue in Minnesota (Minneapolis/St. Paul Business Journal), Western National has earned accolades year-over-year as an employer of choice and garnered multiple awards for wellness in the workplace. Western National has also been named a Top Workplace by the Star Tribune for the past four consecutive years. In addition, the Group is consistently recognized as a Ward’s 50 property-and-casualty insurance company for its outstanding financial results.

Western National offers full-time employees a significant Total Rewards Package, including:

• Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
• Wellbeing Program, including onsite fitness studio
• Paid Time Off – including holiday, vacation, and volunteer
• 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
• Paid parental leave
• Bonus opportunities

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Western National provides employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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