Cleaning Operations Associate

ABOUT THE ROLE

We’re looking for a detail-oriented, process-focused team member to support our Cleaning Operations team in managing partnerships, solving problems, and keeping our operations running smoothly. This role is perfect for someone with a background in administrative support, customer service, or sales, who thrives in fast-paced environments and enjoys building relationships and keeping things organized.
 

IN THIS ROLE, YOU WILL…

• Perform administrative support duties which are foundational to our business operations, such as performance reporting and invoicing.
• Assist in maintaining new processes or updates by coordinating logistics and providing documentation and follow-through.
• Help monitor order processing and partner feedback, and assist in resolving any issues that come up.
• Track key operational metrics (don’t worry—we’ll train you!), organize reports, and help identify areas for improvement.
• Work closely with teammates across departments (including delivery, customer support, and product) to support operational efficiency.
   

AS THE IDEAL CANDIDATE, YOU…

• Have experience in administrative, customer service, or sales roles, and you enjoy keeping things running behind the scenes.
• Are highly organized and know how to follow up, follow through, and keep communication clear.
• Are comfortable talking to all kinds of people, from field staff to internal leadership.
• Are resourceful—you don’t need to know everything, but you know how to find answers.
• Have a positive, solutions-oriented attitude and enjoy being part of a team that works towards solving problems. 
• Embrace change and ambiguity, and thrive in a fast-paced environment where high expectations drive high performance.
   

BONUS POINTS IF YOU...

• Have experience with spreadsheets (Google Sheets or Excel) and productivity platforms such as Slack, Asana, Hubspot or Pipedrive.
• Are bilingual (English/Spanish is a plus!)
• Enjoy improving processes and organizing workflows
   

WHY WORK AT RINSE

• This role is important in making sure our cleaning operations team delivers exceptional quality and consistency across our markets. You’ll play a key part in helping us scale, solve day-to-day issues, review data analysis for trend reporting and create strong relationships with our cleaning partners—ultimately helping deliver the best experience to our customers.
• We offer competitive compensation and stock options, in addition to great benefits, including health insurance, open vacation policy, 401k plans, flexible work and office hours, and free dry cleaning and laundry!
• We have built a high-caliber team and have a tight-knit, collaborative work environment where you’ll constantly learn from others.

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