Clerical Operations Clerk

We are so glad you are interested in joining Sutter Health!

Organization:

Position Overview:

Job Description:

JOB ACCOUNTABILITIES:
OPERATIONS:
• Schedules patients for interventional radiology, diagnostic imaging and special procedure exams.
• Is knowledgeable about scan types, preparations, length of exams, schedule guidelines, i.e. which are monitored by a physician.
• Reads clinical information from the orders, schedules appropriately; requests assistance from interventional radiology technologists, nurses or physicians regarding appropriate scheduling.
• Correlates scheduling of same day examinations with radiologists and nurses as to the time slot/preparation.
• Schedules patients with requests from physicians.
• Schedules patients with faxed requests.
• Explains special procedures and preps to outpatients. Instructs patients on diets, medications and post procedure instructions.
• Arranges copies for patients needing films when being referred for outside treatment.
• Informs patients about lab information and follows up on lab results before examination date.
• Maintains the upkeep of the scheduling book and future booked exams. Maintains the follow up appointment patient log sheet.
• Acts as liaison between medical offices, nurses, radiologists and physicians when booking any patients requiring admittance.
• Obtains from each patient appointment the following: name, medical record number, date of birth, and daytime phone number, requesting physician or medical facility. Obtains medication information, height, weight and previous medical history.
• Screens patients thoroughly using the history/screening form. Alerts radiologist of severe contrast allergies or other issues in medical history which may impact procedures prior to exam date to enable us to arrange pre-medication or labs.
• Acts as liaison when follow up labs are required.
• Confirms appointments and preparations the day before with patient and nurses.
• Reschedules waiting patients as necessary in emergencies.
• Creates color coded folders, labels folder with medical record labels, files folders. Supplies nurse with appropriate patient information.
• Informs staff and physicians of patient arrivals, cancellations and concerns.
• Expedites jacket and chart troubleshooting for add-on patients.
 PHONES/FAXES/SUPPLIES:
• Answers phones courteously, handles appointment requests and scheduling questions from physicians, nurses, clinical staff and patients.
• Answers general questions from patients and staff.
• Checks fax machine daily for orders and patient information pertaining to schedule exam.
• Faxes appropriate paperwork.
• Informs the ordering clerk when supplies are running low, folders, labels etc. Inventories and orders all office supplies regularly as assigned or needed. Participates in continuous quality improvement activities.

EDUCATION:
HS Diploma or General Education Diploma (GED)
TYPICAL EXPERIENCE:
2 years of recent experience.

Job Shift:

Schedule:

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Weekend Requirements:

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Employee Status:

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.