Clerical Support Team Lead - Community Care

Location:

Community Care Mount Pleasant

Shift:

Days (United States of America)

Scheduled Weekly Hours:

40

Worker Type:

Regular

Exemption Status:

No

Job Summary:

Directs and supervises patient access and clerical support staff. Coordinates and performs front line office activities in an effective and efficient manner for the department. Coordinates schedules, training and education of all assigned staff. Accountable for the performance and alignment of the access and clerical teams to clinic and system goals.

Job Duties:

• Directs and assists with patient access and clerical support to the department.
• Participates in recruitment, interview, and selection process of patient access and clerical support staff.
• Coordinates training and orientation programs for assigned staff.
• Utilizes established metrics to track and report on clerical team performance to clinic leadership.
• Assures continuing education is communicated to and or attended by all access team members.
• Conducts performance appraisals and addresses performance problems.
• Develops and maintains policies and procedures for assigned area.
• Evaluates operations and recommends and implements changes to improve efficiency and effectiveness.
• Responsible for staffing plans and daily schedules; establishes work priorities.
• Attends all necessary team meetings as a representative of the access team.

Work is typically performed in a clinical or office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details:

• Hours:  Full time. 8-hour shift between the hours (7:00am-5:00pm with potential for an occasional late night until 7:00pm)

• Required Experience: Must hold 4 years of supervisory/manager experience. Must hold hold 4 years of related experience.

• Education Requirement: Must hold a HS diploma or GED 

Education:

High School Diploma or Equivalent (GED)- (Required)

Experience:

Minimum of 4 years-Managerial/Supervisory (Required), Minimum of 4 years-Related work experience (Required)

Certification(s) and License(s):

Skills:

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.* Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality.