Clerk - Front Desk

Responsibilities: 

• Build guest and team member positive relations.


• Participates in departmental and company meetings.


• Ensure consistent high-quality service to all our team members and guests.


• Perform a friendly, professional, and timely check in and checkout processes for arrivals and departures.


• Assigns guest accommodations in accordance with procedures and SOPs.


• Build guest and team member positive relations.


• Participates in departmental and company meetings.


• Ensure consistent high-quality service to all our team members and guests.


• Perform a friendly, professional, and timely check in and checkout processes for arrivals and departures.


• Assigns guest accommodations in accordance with procedures and SOPs.


• Create and update guest reservations upon request based on hotel availability.


• Follows room availability and reports any issues to supervisor.


• Handles assigned bank in accordance to established internal controls and performs accurate account postings to guest folios.


• Maintains knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the front desk's daily operation.


• Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner.


• Able to articulate all amenity offerings of the hotel including catering, rooms, packages, and F&B outlets.


• Create and update guest reservations upon request based on hotel availability.


• Follows room availability and reports any issues to supervisor.


• Handles assigned bank in accordance to established internal controls and performs accurate account postings to guest folios.


• Maintains knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the front desk's daily operation.


• Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner.

Qualifications: 

• High school diploma or equivalent required.


• Experience with hotel operating systems preferred.


• Previous experience with computers is preferred.


• Hotel Experience preferred.

Work Environment & Physical Demands: 

• The hospitality industry is a 24 Hour 365-day operation.


• This position will primarily be indoors under controlled temperatures.


• Occasional exposure to outdoor climates


• Occasional: standing, walking, lifting up to 30 pounds


• Frequent: sitting, kneeling, reaching, pulling, pushing, and with repetitive movement of fingers, legs, arms, and hands


• Speech and Vision abilities are required.

Target Salary Rate: $17.00 per hour