Clerk - Front Office

Responsibilities:

• Ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest.


• Registers guests into the hotel in a prompt and courteous manner; prepares for group check in and out and VIP arrivals; stays informed of events and functions in the hotel during the assigned shift.


• Checks guests out of the hotel; processes customer payments according to established policies and procedures.


• Responds to guests’ requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction.


• Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.


• Books guest reservations or coordinates with VIP Services.


• Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank.


• Provides exceptional customer service.


• Work safely, following all established safety rules and regulations.


• Communicate effectively with co-workers, supervisors and guests.


• Follow all relevant policies and procedures.


• Complies with the company’s recycling program standards.


• Performs other duties as assigned.

Work Environment:

• Must be available to work weekends, holidays, and nights as scheduled

Additional Benefits:

• Enjoy 30 consecutive days of free rides for new hires with DART and earn reimbursements via Delaware Commute Solutions

Starting Compensation:

• $16.00/hr

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.